Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Trina Murray

Summary

With a robust background at Enterprise Mobility, I excel in marketing strategy and product knowledge, enhancing customer satisfaction and sales outcomes. My leadership in coaching teams and developing sales tactics has significantly contributed to business growth, showcasing my ability to innovate and drive results through effective communication and strategic planning.

Overview

20
20
years of professional experience

Work History

Senior Sales Consultant

Enterprise Mobility
02.2022 - Current


  • Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
  • Developed strong product knowledge to better advise customers about solutions for their needs.
  • Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.
  • Boosted sales through effective management. Increasing sales volume from 36 cars a month sold to 48 cars a month sold .
  • Instrumental in Dealership customer service score increasing from 86 mtd to 94 mtd by exceeding customer requirements with accurate and deliverable solutions.
  • Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
  • Achieved top sales performance consistently by effectively increasing my individual sales from 14 cars a month to 18 cars a month. Allowing me to win the Bronze Award for FY 2023.

Branch Rental Manager

Enterprise Mobility
10.2015 - 02.2022


  • Developed strong relationships with local businesses such as: TCU and XTO Energy to secure long-term contracts and increase sales volume.
  • Resolved customer complaints promptly by providing solutions or referring them to appropriate personnel as needed.
  • Created reports on monthly revenue figures, cost savings initiatives.
  • Coordinated with other branches within the region to share best practices, learn from one another''s successes and challenges, and collaborate on initiatives that benefited the entire organization.
  • Promoted brand awareness locally through community engagement activities such as sponsorships, charity drives, or networking events targeting key stakeholders in the area''s rental market ecosystem.
  • Maintained a high-performing team through effective recruitment, training, and performance management.
  • Reviewed employee performance regularly and provided feedback for improvement opportunities.

Assistant Business Office Manager

Enterprise Mobility
10.2011 - 10.2015
  • Coordinated with vendors on billing issues, payment status updates and account reconciliation activities.
  • Resolved conflicts among team members through effective communication strategies resulting in harmonious work environments.
  • Collaborated with human resources on recruiting efforts, conducting interviews, and onboarding new hires..
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Improved filing system efficiency by digitizing documents and implementing a user-friendly electronic database.
  • Delegated office staff to perform administrative duties and share workloads.

Branch Rental Manager

Enterprise Mobility
10.2008 - 10.2011
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Implemented efficient scheduling strategies for team members to ensure adequate staffing levels during peak rental periods and minimize overtime costs.
  • Continuously monitored industry trends to identify growth opportunities, anticipate challenges, and inform future strategies accordingly.
  • Evaluated performance metrics regularly to assess progress towards goals, identify areas for improvement, and make data-driven decisions about resource allocation priorities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Created and presented monthly reports to management on sales performance.

Assistant Branch Rental Manager

Enterprise Mobility
10.2007 - 10.2008
  • Maintained and updated rental agreements to ensure accuracy of records.
  • Provided customer service support to clients, including answering inquiries, resolving issues and providing information on rental policies.
  • Assisted in continuous development of branch employees to achieve desired sales and results.
  • Negotiated competitive rates with vendors for vehicle maintenance services, reducing operational costs.
  • Coordinated marketing efforts, increasing brand visibility within the local market area.


Manager Trainee/ Manager Assistant

Enterprise Mobility
05.2005 - 10.2007


  • Educated customers on rental policies and procedures.
  • Responded promptly to customer inquiries via phone or email.
  • Assisted with resolving customer complaints regarding vehicle availability, pricing and services provided.
  • Conducted regular review of fleet utilization reports to identify opportunities for increased efficiency in operations management processes.
  • Managed incoming and outgoing calls from customers related to reservations, cancellations or other issues.
  • Acted as a liaison between upper management and trainee managers, effectively communicating goals, expectations, and performance metrics.
  • Enhanced team performance by implementing effective training and development programs for Manager Trainees.

Education

High School Diploma -

Cassata Christian Academy
05-2000

Skills

  • Account Retention
  • Client Relationship Building
  • Sales strategy development
  • Product and service knowledge
  • Contract negotiation and closing strategies
  • Sales Presentations
  • Business Development
  • Relationship and Team Building
  • Marketing and sales
  • Profiecient in Microsoft Office
  • Employee Development

Accomplishments

  • Bronze Sales Finalist FY 2023: Achieved recognition as a top performer in Car Sales .
  • Promoted to Senior Car Sales Consultant FY 2023
  • 5 Winners Circle Awards: Celebrated for top-tier sales in Car Sales
  • 2 MVP Awards FY 2020 & FY 2021 : Honored for excellence in rental operations and leadership for the Region.
  • 20+ Elite Dinners : Recognized for outstanding customer service and performance.
  • 9 Assistant Manager Promotions
  • 7 Branch Manager Promotions
  • Regional Branch Highest Net Other Award FY 2016
  • Group Top Branch Performance Award FY 2017
  • Consecutive appearances at Group SQI Luncheon: Recognized for top Branch customer service

Timeline

Senior Sales Consultant

Enterprise Mobility
02.2022 - Current

Branch Rental Manager

Enterprise Mobility
10.2015 - 02.2022

Assistant Business Office Manager

Enterprise Mobility
10.2011 - 10.2015

Branch Rental Manager

Enterprise Mobility
10.2008 - 10.2011

Assistant Branch Rental Manager

Enterprise Mobility
10.2007 - 10.2008

Manager Trainee/ Manager Assistant

Enterprise Mobility
05.2005 - 10.2007

High School Diploma -

Cassata Christian Academy

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Trina Murray