Trina Penn
Summary
Result-driven professional known for high productivity and efficient completion of tasks. Skilled in inventory management, loss prevention strategies, and customer service, ensuring smooth store operations. Excels at communication, problem-solving, and leadership, which contribute to creating positive work environments in the retail industry as well as in the classroom.
Overview
26
26
years of professional experience
Work History
Key Carrier/Merchandise Coordinator
Marshalls Department Store
Kennesaw
11.2017 - 07.2022
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Mentored newly hired staff in upselling techniques to improve sales.
- Performed inventory counts as required by management team.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Used Point of Sale register system to complete transactions.
- Supervised bank deposits and security procedures to support store opening and closing.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Handled customer inquiries and complaints with professionalism and patience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Sorted incoming shipments for accuracy prior to stocking shelves.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Kindergarten Paraprofessional
Cobb County School System
Smyrna
08.2014 - 12.2017
- Assisted teachers in planning and implementing lessons for kindergarten students.
- Developed and implemented individualized education plans for students with special needs.
- Planned and supervised games and other recreational activities for students.
- Provided guidance to kindergarten students with their learning activities.
- Facilitated small group instruction sessions according to lesson plans developed by the teacher.
- Collaborated with classroom teachers to plan and implement individualized instruction plans for students who needed extra support.
- Monitored computer usage and assisted students with hardware and software issues.
- Encouraged a love of learning among all kindergarteners by engaging them in hands-on activities that promote exploration.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Kindergarten Paraprofessional
Henry County School System
Stockbridge
09.2006 - 05.2014
- Assisted teachers in planning and implementing lessons for kindergarten students.
- Assisted in preparing lesson materials and bulletin board displays.
- Administered assessments such as benchmark tests throughout the year to measure student progress in meeting academic standards.
- Planned and supervised games and other recreational activities for students.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Created educational materials such as flashcards, worksheets, and games that were used during instruction time.
- Attended in-services, workshops and seminars.
- Participated in professional development workshops related to Early Childhood Education topics.
- Facilitated small group instruction sessions according to lesson plans developed by the teacher.
- Assisted teachers with grading student work and providing feedback on assignments.
- Served as an active participant in regular team meetings to discuss strategies for addressing student needs.
- Backed up lessons with personal support, small group instruction and hands-on activities.
Shift Leader
Ruby Tuesday Restaurant
College Park
03.2000 - 07.2002
- Handled emergency situations with composure and in accordance with company guidelines.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained positive working relationship with fellow staff and management.
- Supervised and led employees to maintain productivity and customer service levels.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Assistant Manager
Ruby Tuesday Restaurant
Smyrna
06.1996 - 03.2000
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Auburn University
Auburn, AL08-1996
Skills
- Strong verbal communication
- Patience, Empathy
- Organization
- Problem solving
- Staff training and development
- Front end operations
- Staff motivation
- Customer service management
Accomplishments
- Received 2 awards as Employee of the Month at Marshall's.
- Numerous nominations as Paraprofessional of the Year.
References
References available upon request.
Timeline
Key Carrier/Merchandise Coordinator
Marshalls Department Store
11.2017 - 07.2022
Kindergarten Paraprofessional
Cobb County School System
08.2014 - 12.2017
Kindergarten Paraprofessional
Henry County School System
09.2006 - 05.2014
Shift Leader
Ruby Tuesday Restaurant
03.2000 - 07.2002
Assistant Manager
Ruby Tuesday Restaurant
06.1996 - 03.2000
Bachelor of Science - Hotel, Motel, And Restaurant Management
Auburn University
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