Trina Perry
Clarksville
Summary
Customer service professional with extensive experience in enhancing guest satisfaction through effective concern resolution and operational streamlining. Demonstrated ability to lead teams and improve workflows, resulting in efficient processes and elevated customer experiences in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Motel Manager
Super 8 by Wyndham
Clarksville
01.2026 - Current
- Resolved guest concerns promptly, collaborating with housekeeping and maintenance to deliver exceptional service and boost guest satisfaction
- Streamlined reservation, check-in, and front desk operations, reducing guest wait times and enhancing overall guest experience
- Enhanced operational efficiency through workflow improvements and targeted marketing initiatives, leading to increased guest satisfaction
Accounts Payable Clerk/Specialist
Five Star Breaktime Solutions
Nashville
01.2024 - 06.2024
- Processed and verified invoices to ensure accurate financial records
- Resolved payment discrepancies and responded to vendor inquiries, strengthening relationships
- Prioritized vendor payments to ensure timely payments and maintain positive cash flow
Warehouse Assistant Supervisor
H2O Innovation
Gulfport
11.2022 - 09.2023
- Supervised warehouse operations, ensuring efficient receiving, inventory control, and on-time shipments
- Enhanced inventory accuracy and workflow efficiency through cycle counts and process improvements
- Coached and motivated employees to adhere to OSHA safety standards
Store Manager
Webber Discount Express
Gulfport
05.2011 - 11.2022
- Recruited, trained, and coached employees, aligning schedules with operational goals to elevate customer service standards
- Directed daily store operations, enhancing sales, managing inventory, and optimizing merchandising and pricing strategies to improve customer service
- Maintained high store presentation standards, fostering team engagement to boost customer satisfaction
Education
Associate of Applied Science - Office Systems Technology
Mississippi Gulf Coast Community College
Gulfport, MSBachelor of Science - Applied Computing and Information Technology, Human Resources
Tulane University Campus in Biloxi
New Orleans, LASkills
- Customer service
- Guest relations
- Operational management
- Adaptability Suite
- Multitasking and time management
- Critical thinking
- Pressure management
- Customer service
- Effective communication
- Team collaboration
- Operational management
Personal Information
Title: Customer Service Representative & Conflict Resolution Specialist
Timeline
Motel Manager
Super 8 by Wyndham
01.2026 - Current
Accounts Payable Clerk/Specialist
Five Star Breaktime Solutions
01.2024 - 06.2024
Warehouse Assistant Supervisor
H2O Innovation
11.2022 - 09.2023
Store Manager
Webber Discount Express
05.2011 - 11.2022
Associate of Applied Science - Office Systems Technology
Mississippi Gulf Coast Community College
Bachelor of Science - Applied Computing and Information Technology, Human Resources
Tulane University Campus in Biloxi