Trina Peterson
Decatur,GA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
CVS
01.2021 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
Customer Service Advocate (Remote)
Optum Rx
01.2015 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
Customer Service Advocate (Office)
OptumRx
01.2015 - 01.2016
- Inbound & Outbound Customer Contact (Home Delivery)
- Helped members navigate thru pharmacy benefits to achieve most cost-effective options
- Extensive contact with Pharmacist and Pharmacies on rejected claims
- Web support troubleshooting regarding online issues
- Skilled at working independently and collaboratively in a team environment
Education
Certificate Medical Assistant -
Brown Institute
2011
Skills
- Customer Service
- Secure Storage of Medications
- Safety Protocols and Risk Management
- Prescription Preparation
- Cash Register Operations
- Regulatory Guidelines
- Medical Machine Maintenance
- Confidentiality and HIPAA
Timeline
Pharmacy Technician
CVS
01.2021 - 06.2022
Customer Service Advocate (Remote)
Optum Rx
01.2015 - 01.2021
Customer Service Advocate (Office)
OptumRx
01.2015 - 01.2016
Certificate Medical Assistant -
Brown Institute
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