TRINA RAYOS
Cookeville,TN
Summary
Dynamic and supportive professional with a proven track record at Charter Senior Living, adept in time management and activity planning. Excelled in creating supportive environments, enhancing resident comfort, and fostering team collaboration. Demonstrated ability to streamline processes and resolve conflicts, ensuring high levels of customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
RA - Resident Assistant
Charter Senior Living
05.2022 - Current
- Developed relationships with residents through regular check-ins and open communication.
- Collaborated with staff to create a supportive environment for residents.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Customer Service Representative
Criminal Research & Investigations
08.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Provided knowledgeable service and support for all customer needs.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Word Excel
Restaurant Manager
Golden Corral Buffet and Grill
02.2004 - 03.2008
- Streamlined inventory processes with regular audits, reducing waste.
- Managed budgets to ensure sustainability and minimize overspending.
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Established a welcoming atmosphere to encourage repeat visits.
- Resolved guest complaints with prompt, personalized service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
High School Diploma -
Pasco Comprehensive High
Dade City, FLSkills
- Data Entry
- Microsoft Of
- Remote work capabilities
- Time management
- Phone etiquette
- Task prioritization
- Self motivation
Timeline
RA - Resident Assistant
Charter Senior Living
05.2022 - Current
Customer Service Representative
Criminal Research & Investigations
08.2016 - Current
Restaurant Manager
Golden Corral Buffet and Grill
02.2004 - 03.2008
High School Diploma -
Pasco Comprehensive High
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