Trina Reyes
Edgewood,WA
Summary
Dynamic professional with extensive experience at West Jet and a proven track record in customer service excellence. Skilled in communication and time management, I effectively trained staff and streamlined operations, enhancing efficiency. Proficient in Microsoft Office Suite, I consistently exceeded performance goals while fostering strong relationships with clients and team members.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent/Office Administrator
West Jet
01.2022 - 11.2024
- Assisted passengers with check-in procedures and boarding processes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained knowledge of flight schedules and gate assignments to inform travelers effectively.
- Collaborated with team members to streamline operational workflows during peak hours.
- Trained new staff on customer service protocols and operational procedures for efficiency.
- communication: answering phones, managing emails/mail directing inquires.
- scheduling & Coordination: Arranging meetings managing calendars, bookings.
- Clerical task: photocopying, printing, date entry
- computer: database, management, word processing.
Trucking Dispatcher
FedEx
02.2019 - 10.2023
- Coordinated daily dispatch activities to ensure timely delivery of shipments.
- Monitored vehicle routes, adjusting schedules for efficiency and minimizing delays.
- Communicated with drivers to provide real-time updates and support during operations.
- Managed shipment tracking systems to maintain accurate records of deliveries and pickups.
- Analyzed route data to optimize transportation strategies and reduce operational costs.
- Led team meetings to discuss performance metrics, address challenges, and set priorities.
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
Sales AGM
LA Fitness
03.2021 - 03.2023
- Managing member accounts, billing, membership charges, resolving complaints and resolving issues promptly.
- Building strong relationships with current and prospective members.
- Achieving and exeeding monthly/annual sales goals for memberships, petsonal training and programs.
- Assisting with marketing efforts, promotions and special events.
- Trained new staff on best practices for customer interaction and service protocols, fostering a collaborative team environment.
Education
High School Diploma -
Todd Beamer
Federal Way, WA06-2012
Skills
- Communication: verbal, written and active listening skills
- Time management & Organization: prioritizing tasks, planning and meeting deadlines efficiently
- Computer Literacy
- Microsoft Office Suite: Word, Excel, PowerPoint & Outlook
- Digital Tools: Familiarity with other relevant software (eg, project management, communication platforms)
Timeline
Passenger Service Agent/Office Administrator
West Jet
01.2022 - 11.2024
Sales AGM
LA Fitness
03.2021 - 03.2023
Trucking Dispatcher
FedEx
02.2019 - 10.2023
High School Diploma -
Todd Beamer