Trina Sanchez
West Palm Beach,Fl
Summary
I look forward to joining a team where I can exhibit my dedication, commitment, and dependability while furthering my growth with The Kroger Company by joining the Human Resources Team. I appreciate the culture, values, and behaviors that Kroger has, and I am passionate in advancing those key attributes to others. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
C1C Customer Service Agent
Vitacost/Kroger
07.2019 - Current
- The C1C collaborates to complete daily assignments sent out by their supervisor
- Ensuring daily projects are completed in a timely manner while meeting company standards
- Adhering to company policy and procedures, and often providing the finishing touches on first contact resolutions for our customers
- We work with our agents and customers both Domestic and internationally to effectively provide them with the best shopping experience possible
- Assist with training of new projects
- Providing Coaching, Feedback, and constructive criticism when appropriate
- Evaluating and aiding in the determination of the daily tasks.
Resident Services Associate
GRS Management
12.2018 - 03.2019
- Answered high volumes of incoming calls
- Made outbound calls to residents to obtain information
- Assisted Homeowners with their specific needs
- Promoted and upsold services to potential customers
- Reviewed/Explained payment ledgers
- Submitted Work Orders
- Opened and distributed mail
- Check and Forwarded voicemails.
Mail Carrier
United States Postal Service
03.2016 - 12.2018
- Sort, process, and track outgoing and incoming mail
- Answer customer questions and provide them with information
- Maintain a strict schedule and meet all compliance standards.
Licensed Customer Service Representative
Lebrun Insurance Agency
08.2014 - 02.2015
- Clarified billing issues to customers with questions
- Educated customers about Insurance Coverage
- Assisted owner with marketing
- Managed daily reports
- Answered inbound/placed outbound calls to individuals inquiring about policies and pricing
- Upsold policies and services to customers calling in and customer retention.
Education
4-40 Customer Service Insurance License -
Florida State College at Jacksonville
High School Equivalency GED
BBA - HR Management
Strayer University
09.2023
Skills
- Leadership skills
- Training & mentoring team
- Developing new hires
- Supervised team of 10 employees
- Tracked and managed team goals
- Uplift, Encouragement, and Enhance Positive Culture
- Proficient in Microsoft Word
- Familiar with Excel/Continued learning
- 30 years of Customer Service Experience
- Excellent Record Keeping Skills
- Data Entry Skills in a variety of settings
- 10 years of Debt Collections Experience in a Call Center Environment
- Typing Skills 35 wpm
Timeline
C1C Customer Service Agent
Vitacost/Kroger
07.2019 - Current
Resident Services Associate
GRS Management
12.2018 - 03.2019
Mail Carrier
United States Postal Service
03.2016 - 12.2018
Licensed Customer Service Representative
Lebrun Insurance Agency
08.2014 - 02.2015
4-40 Customer Service Insurance License -
Florida State College at Jacksonville
High School Equivalency GED
BBA - HR Management
Strayer University
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