Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trina Sanchez

West Palm Beach,Fl

Summary

Looking forward to joining a team where dedication, commitment, and dependability shine while furthering growth within the Human Resources community. Thrive in a culture that values professional development, advancement, and empowerment. Passionate in advancing those key attributes to others. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

10
10
years of professional experience

Work History

Shift Lead

Walgreens
04.2024 - Current
  • Opens and closes store in absence of store manager, including all required systems start-ups, required cash handling, and ensuring floor and stock room are ready for next business day
  • Responsible for opening back door for store deliveries
  • Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested to cash registers
  • Models and delivers distinctive and delightful customer experience.

C1C Customer Service Agent

Vitacost/Kroger
07.2019 - Current
  • C1C collaborates to complete daily assignments sent out by their supervisor
  • Ensuring daily projects are completed in timely manner while meeting company standards
  • Adhering to company policy and procedures, and often providing finishing touches on first contact resolutions for customers
  • Work with agents and customers both Domestic and internationally to effectively provide them with best shopping experience possible
  • Assist with training of new projects
  • Providing Coaching, Feedback, and constructive criticism when appropriate
  • Evaluating and aiding in determination of daily tasks.

Resident Services Associate

GRS Management
12.2018 - 03.2019
  • Answered high volumes of incoming calls
  • Made outbound calls to residents to obtain information
  • Assisted Homeowners with their specific needs
  • Promoted and upsold services to potential customers
  • Reviewed/Explained payment ledgers
  • Submitted Work Orders
  • Opened and distributed mail
  • Check and Forwarded voicemails.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Mail Carrier

United States Postal Service
03.2016 - 12.2018
  • Sort, process, and track outgoing and incoming mail
  • Answer customer questions and provide them with information
  • Maintain strict schedule and meet all compliance standards.

Licensed Customer Service Representative

Lebrun Insurance Agency
08.2014 - 02.2015
  • Clarified billing issues to customers with questions
  • Educated customers about Insurance Coverage
  • Assisted owner with marketing
  • Managed daily reports
  • Answered inbound/placed outbound calls to individuals inquiring about policies and pricing
  • Upsold policies and services to customers calling in and customer retention.

Education

4-40 Customer Service Insurance License -

Florida State College at Jacksonville

No Degree - Human Resource Functions/Operations

SHRM
Online
02.2024

BBA : HR Management -

Strayer University
09.2023

BBA - Human Resource Management

Strayer University
Palm Beach Gardens, FL
09.2023

Skills

  • Leadership skills
  • Training & mentoring team
  • Developing new hires
  • Supervised team of 10 employees
  • Tracked/managed team goals
  • Uplift, Encouragement, Enhance Positive Culture
  • Proficient in Microsoft Word
  • Familiar with Excel/Continued learning
  • 30 years of Customer Service Experience
  • Excellent Record Keeping Skills
  • Data Entry Skills in variety of settings
  • 10 years of Debt Collections Experience in Call Center Environment
  • Typing Skills 35 wpm
  • Cash Handling
  • Strong verbal and written communication

Timeline

Shift Lead

Walgreens
04.2024 - Current

C1C Customer Service Agent

Vitacost/Kroger
07.2019 - Current

Resident Services Associate

GRS Management
12.2018 - 03.2019

Mail Carrier

United States Postal Service
03.2016 - 12.2018

Licensed Customer Service Representative

Lebrun Insurance Agency
08.2014 - 02.2015

4-40 Customer Service Insurance License -

Florida State College at Jacksonville

No Degree - Human Resource Functions/Operations

SHRM

BBA : HR Management -

Strayer University

BBA - Human Resource Management

Strayer University

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Trina Sanchez