Trina Singer
New Orleans,LA
Summary
Adaptable transit professional with over 7 years of experience in safe vehicle operations and customer service. Skilled in conducting pre-trip inspections and resolving operational issues to enhance service reliability and efficiency.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Diligent with solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2027
2027
years of professional experience
Work History
Bus Driver
First Student Transportation
Harvey, LA
- Ensured passenger safety by following established protocols and conducting pre-trip vehicle inspections.
- Operated school buses in compliance with traffic laws and company policies to maintain safe transportation.
- Assisted students with boarding and disembarking, promoting a secure environment for all passengers.
- Communicated effectively with dispatch regarding route changes and delays to optimize service delivery.
- Maintained cleanliness and functionality of vehicles through regular inspections and minor repairs.
- Developed strong relationships with students and parents, fostering a positive community atmosphere on routes.
- Implemented best practices for time management, ensuring timely arrivals at designated stops and destinations.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Retained bus system, route and stop knowledge for informative customer advice.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
- Reduced fuel costs through careful route planning and efficient driving practices that maximized fuel economy without compromising timeliness or safety.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
- Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
Operator/ Bus Driver
Regional Transit Authority Of New Orleans
New Orleans, LA
12.2018 - Current
- Operated transit vehicles safely and efficiently, ensuring timely service delivery.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Assisted passengers with boarding, providing exceptional customer service during commutes.
- Collaborated with team members to resolve operational issues promptly and effectively.
- Monitored route schedules, adjusting for delays to optimize service reliability.
- Trained new operators on safety protocols
- Participate on team projects during Covid on transporting /transitioning the un-housed
- and operational procedures, enhancing team performance.
- Implemented process improvements that increased operational efficiency within the transit system.
- Trained new operators on safety protocols and operational procedures, enhancing team performance.
- Maintained accurate records of vehicle maintenance and passenger feedback for quality assurance purposes.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Led cross-functional team project that improved communication between departments, enhancing overall operational efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new drivers on safety protocols and company policies to promote best practices.
- Conducted pre-trip vehicle inspections to ensure safety and reliability.
- Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.
- Streamlined ticketing process, making it faster and more efficient for passengers.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Assisted passengers with inquiries and requests during trips.
- Aided passengers with disabilities or special needs.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Enhanced team morale and productivity by organizing regular team-building activities.
Customer Service Representative/Shift Supervisor
Rouses Supermarket
New Orleans, LA
08.2006 - 10.2018
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Assisted in training new staff on company policies and customer service best practices.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
- Collaborated with team members to improve workflow and enhance service delivery.
- Mentored junior representatives, fostering a supportive learning environment.
- Implemented feedback mechanisms to identify areas for service improvement.
- Analyzed customer feedback trends to drive strategic changes in service protocols.
- Developed training materials aimed at improving team performance and customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Sales Associate/Supervisor
Simply Fashion Clothing Store, CLOSED
New Orleans, LA
03.2012 - 05.2013
- Supervised daily sales operations and ensured adherence to company policies.
- Trained and mentored new sales associates on product knowledge and customer service techniques.
- Developed and implemented effective sales strategies to enhance team performance.
- Analyzed sales data to identify trends, optimizing inventory management and stock levels.
- Maintained visual merchandising standards to create an appealing shopping environment.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Addressed disciplinary issues fairly and promptly, providing a strong example for other staff members to follow.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
Sales Associate
Walmart
New Orleans, LA
07.2008 - 10.2009
- Monitored inventory levels regularly, contributing to effective stock management and replenishment processes.
- Implemented best practices for store cleanliness and organization, supporting overall operations efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Sales Associate
Sav-A-Center
New Orleans, LA
08.2003 - 08.2007
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized merchandise displays to drive customer engagement and sales performance.
- Collaborated with team members to execute promotional strategies, increasing store visibility and foot traffic.
- Trained new associates on operational procedures and customer service standards, fostering team development.
Education
No Degree - Elementary Education
Southern University At New Orleans
New Orleans, LA08.2014
High School Diploma -
John McDonogh Senior High School
New Orleans, LA05.2003
Skills
- Clean driving record
- Safety-focused
- Pre-trip inspections
- Weather condition driving
- Defensive driving
- Safety practices
- Problem-solving
- DOT regulations
- Scheduling adherence
- Disability awareness
- Elderly and disabled assistance
- Passenger safety
- Local traffic regulations
- Passenger assistance
- Transporting students
- Adaptable to change
- Inclement weather driving
- Route planning
- Vehicle inspections
- Commercial driving
- Route navigation
- Fare collection
- Vehicle maintenance
- Team collaboration
- DOT standards
- Emergency procedures
- Passenger interaction
- Regulatory compliance
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Patience under pressure
- Basic mechanical knowledge
- First aid
- Wheelchair lift operation
- Local routes
- Traffic laws
- Technology-driven navigation
- Surveillance awareness
- Local traffic laws
- Navigation and road safety
- Air brake certification
- Strong safety history
- Bus maintenance
- Dependability and punctuality
- Safe driving techniques
- Defensive driving expert
- Bus operation
- Vehicle safety and maintenance
- Dependable and trustworthy
- Vehicle inspection
- Communication and interpersonal skills
- Valid Driver's license
- CDL license
- Passenger service and safety
- Critical thinking
- Decision-making
- Defensive driving practices
- Customer relations
- Strong working relationships
- Wheelchair and scooter security
- Two-way radio operation
- Ability to lift 50 pounds
- Proficient in Microsoft office
- Emergency response
- Public transit operations
- Microsoft office
- Special needs passengers
- Passenger boarding
Timeline
Operator/ Bus Driver
Regional Transit Authority Of New Orleans
12.2018 - Current
Sales Associate/Supervisor
Simply Fashion Clothing Store, CLOSED
03.2012 - 05.2013
Sales Associate
Walmart
07.2008 - 10.2009
Customer Service Representative/Shift Supervisor
Rouses Supermarket
08.2006 - 10.2018
Sales Associate
Sav-A-Center
08.2003 - 08.2007
Bus Driver
First Student Transportation
No Degree - Elementary Education
Southern University At New Orleans
High School Diploma -
John McDonogh Senior High School