Trina Smith
EXECUTIVE ASSISTANT
Montross,VA
Summary
Driven and resourceful administrative professional with [10]+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals. While working remote from home.
Overview
16
16
years of professional experience
Work History
Executive Assistant
Pathway Counseling Services, LLC
Montross, VA
08.2018 - 07.2022
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes..
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Prepared documents, reports and presentations for executives and board members using advanced software proficients.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Trained junior office staff in correct procedures and reporting requirement
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity by 30%.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Created and managed office systems to efficiently deal with documentation.
- Managed and reviewed filing and office systems.
Office Administrator
Waterfield Tax Services
Callao, VA
04.2007 - 04.2017
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, record-keeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Delivered clerical support by handling range of routine and special requirements which raised clientele by 40% .
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Front Desk Agent
Ogaragroup
Montross, VA
03.2006 - 05.2007
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs which increased customers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
Education
High School Diploma -
Washington & Lee High School
Montross, VA06.1990
Skills
- Calendar and Scheduling Software
- Visitor Greeting
- Call Routing
- Records Management Databases
- Correspondence and Memos
- Document Filing and Retrieval
- Office Supplies and Inventory
- Advanced MS Office Suite Proficiency
- Meeting Agendas and Minutes
- Mail Management
- Confidentiality and Discretion
Timeline
Executive Assistant
Pathway Counseling Services, LLC
08.2018 - 07.2022
Office Administrator
Waterfield Tax Services
04.2007 - 04.2017
Front Desk Agent
Ogaragroup
03.2006 - 05.2007
High School Diploma -
Washington & Lee High School
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