Summary
Overview
Work History
Education
Skills
Timeline
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Trina Smith

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

32
32
years of professional experience

Work History

Rideshare

Uber, Lyft
06.2015 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Salon Owner/Operator

Glamgurl Imaging Studio
01.1994 - 12.2017
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Learned and remained updated on statutory requirements and regulations.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Used scissors, trimmers, clippers, razors and brushes on over 100 customers with 98% customer satisfaction rate.

Education

Master of Arts - Cosmetology Education

Donahue School of Cosmetology
Philadelphia, PA
09.1993

High School Diploma -

Eleanor Roosevelt High School
Greenbelt, MD
06.1991

Skills

  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Answering Customer Questions
  • Issue and Complaint Resolution
  • Sales Promotion
  • Professional Networking
  • Driven and Determined
  • Risk Mitigation and Management
  • Work Planning and Prioritization
  • Customer Service

Timeline

Rideshare

Uber, Lyft
06.2015 - Current

Salon Owner/Operator

Glamgurl Imaging Studio
01.1994 - 12.2017

Master of Arts - Cosmetology Education

Donahue School of Cosmetology

High School Diploma -

Eleanor Roosevelt High School

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Trina Smith