Summary
Overview
Work History
Education
Skills
Timeline
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Trina Smith

Albuquerque,NM

Summary

Experienced Customer Service professional with over 10 years of experience in the field. Demonstrated ability to effectively communication with customers and provide excellent service. Known for being attentive to details and self-motivated. Archived significant results in increasing department sales by 50% within 2 months, leading promotion as Apparel Manager. Ready to bring my expertise and dedication to a new opportunity.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Express Personnel Services
Albuquerque, NM
01.1995 - 04.1995
  • Answer phones on multiple line
  • Assisted with filing and copying
  • Supervised other employees
  • Trained three temporary employees for the same positions
  • Implemented customer feedback improvement initiatives to enhance customer satisfaction and loyalty
  • Managed customer inquires and complaints

Apparel Manager

Just For Feet
Albuquerque, NM
01.2000 - June2001
  • Managed a staff with loading and unloading trucks
  • Stocking Apparel
  • Answering Multi lines
  • Being promoted
  • Develop and implemented visual merchandising strategies to drive sales and enhance the shopping experience
  • Develop and implement strategies to drive apparel sales and increase customer satisfaction.
  • Collaborate with marketing team to develop and execute promotional campaigns to increase apparel sales.
  • Collaborate with the marketing team to create and execute marketing campaigns for apparel products.

Hospital Housekeeper

UNMH
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Sanitized surfaces using chemical cleaners to prevent spread of germs.
  • Responded promptly to requests from nurses or doctors for special cleaning projects.
  • Replenished towels and other amenities in patient rooms daily.
  • Emptied trash cans and replaced liners.

Customer Service Representative

Verizon Wireless
Albuquerque, NM
02.2018 - 02.2019
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Made outbound calls to obtain account information.

Education

High School Diploma -

Manzano High School
Albuquerque, NM
05-1990

Some College (No Degree) -

Central New Mexico Community College
Albuquerque, NM

Skills

  • Information Security
  • Complaint Resolution
  • Product Knowledge
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Verizon Wireless
02.2018 - 02.2019

Apparel Manager

Just For Feet
01.2000 - June2001

Customer Service Representative

Express Personnel Services
01.1995 - 04.1995

Hospital Housekeeper

UNMH

High School Diploma -

Manzano High School

Some College (No Degree) -

Central New Mexico Community College

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Trina Smith