Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Trina Smith

Fort Worth,TX

Summary

Results-driven Agent with expertise in managing complex transactions and negotiations. Proven ability to thrive in high-pressure environments while maintaining confidentiality. Track record of enhancing client relationships, boosting sales performance, and ensuring high levels of customer satisfaction. Recognized for strategic planning and effective problem-solving skills that contribute to organizational success.

Overview

28
28
years of professional experience

Work History

Birthday/Membership Agent

Unleashed Brands
Bedford, TX
04.2025 - Current
  • Developed customer relationships and ensured satisfaction with services.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Actively participated in developing strategies for improving customer relations.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.

Patient Care Technician

Ridglea Senior Living
Fort Worth, TX
12.2020 - 03.2025
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Collaborated with interdisciplinary teams to provide comprehensive care services.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Helped create a safe environment by following infection control policies.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Participated in quality improvement activities within the department.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Provided emotional support for patients and families during difficult times.
  • Explained treatment procedures to patients and their families.
  • Provided emotional support to patients and their families during difficult times.

Administrative Assistant

TCPHD
Fort Worth, TX
09.2020 - 03.2021
  • Developed and maintained filing systems for confidential documents and records.
  • Facilitated communication between different departments within the organization.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Greeted visitors and provided general information about the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.

Customer Service Representative

General Mills
Fort Worth, TX
11.2017 - 01.2018
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

AT&T Communications
Fort Worth, TX
07.1997 - 07.2009
  • Provided exceptional customer service to ensure customer satisfaction.
  • Implemented innovative methods for streamlining the customer service process.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Trimble Technical High School
Fort Worth, TX
06-1989

Skills

  • Customer service and support
  • Record management
  • Data entry
  • Microsoft Excel proficiency
  • Relationship management
  • Conflict resolution

Skills

  • 30 wpm
  • Excel (10+) yrs
  • Powerpoint(10+) yrs
  • Typing (20+) yrs
  • Word
  • Customer Service (20+)

Timeline

Birthday/Membership Agent

Unleashed Brands
04.2025 - Current

Patient Care Technician

Ridglea Senior Living
12.2020 - 03.2025

Administrative Assistant

TCPHD
09.2020 - 03.2021

Customer Service Representative

General Mills
11.2017 - 01.2018

Customer Service Representative

AT&T Communications
07.1997 - 07.2009

High School Diploma -

Trimble Technical High School

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