Trina Smith
Summary
Dynamic professional with a proven track record at Spring ISD School District, excelling in data accuracy and customer satisfaction. Skilled in cash management and telephone etiquette, I foster positive environments and enhance service delivery. Recognized for reducing errors and improving team performance through effective training and communication.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IEP Clerk for Special Education
Spring ISD School District
08.2015 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Team Lead
Circle K
09.2018 - 01.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Dorm Manager/Unarmed Security Officer
Harmony School Of Excellence- Harmony Public Schools
01.2011 - 03.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Medilodge of Howell
02.2000 - 10.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Clerk
Salvation Army Thrift Store
02.2003 - 09.2005
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
Education
No Degree - Business Management
Lone Star College
Houston, TX09-2015
Associate - Business
Charles Stewart Mott Community College
Flint, MI06-2005
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Critical Thinking
- Organization
- Accountability sales
- Communication
- Team work
- Working with special needs Community
Certification
- [Area of certification] Training - [Timeframe]
- Bloodborne Pathogen Exposure prevention (10 years)
- Bullying and recognition and response(10 years)
- De- Escalation Strategies certificate(10 years)
- FERPA: Confidentiality of Records(10 years)
- Sexual Harassment Staff to Staff(10 years)
Timeline
Team Lead
Circle K
09.2018 - 01.2020
IEP Clerk for Special Education
Spring ISD School District
08.2015 - Current
Dorm Manager/Unarmed Security Officer
Harmony School Of Excellence- Harmony Public Schools
01.2011 - 03.2015
Store Clerk
Salvation Army Thrift Store
02.2003 - 09.2005
Assistant Manager
Medilodge of Howell
02.2000 - 10.2010
No Degree - Business Management
Lone Star College
Associate - Business
Charles Stewart Mott Community College
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