Results-driven Security Control Room Operator with First Coast Security, acknowledged for optimizing incident response times through strategic communication and problem-solving. Experienced in leading security operations, maintaining compliance, and cultivating teamwork. Skilled in video surveillance and confidentiality management, consistently achieving high customer service standards in challenging environments.
Communicated via radio to coordinate response to alarms and incidents.
Documented events and supported officers with operational challenges.
Managed ticketing for repairs and effectively communicated with clients.
Fostered teamwork during high-pressure alarm situations.
Communicated via radio to coordinate response to alarms and incidents.
Documented events and supported officers with operational challenges.
Managed ticketing for repairs and effectively communicated with clients.
Fostered teamwork during high-pressure alarm situations.