Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trina Spain

Hermiston,OR

Summary

Results-driven Security Control Room Operator with First Coast Security, acknowledged for optimizing incident response times through strategic communication and problem-solving. Experienced in leading security operations, maintaining compliance, and cultivating teamwork. Skilled in video surveillance and confidentiality management, consistently achieving high customer service standards in challenging environments.

Overview

3
3
years of professional experience

Work History

Security Control Room Operator

First Coast Security
08.2024 - Current

Communicated via radio to coordinate response to alarms and incidents.

Documented events and supported officers with operational challenges.

Managed ticketing for repairs and effectively communicated with clients.

Fostered teamwork during high-pressure alarm situations.

  • Increased accuracy in incident reporting through meticulous documentation and record-keeping practices.
  • Preserved confidentiality of sensitive information through strict adherence to company policies regarding access control systems usage and monitoring requirements.
  • Provided excellent customer service to visitors, assisting with directions and answering inquiries in a professional manner.
  • Prevented unauthorized access to restricted areas by promptly verifying credentials and escorting individuals when necessary.
  • Protected staff wellbeing by responding swiftly to medical emergencies, administering first aid as needed while awaiting professional assistance.
  • Demonstrated adaptability under pressure, remaining calm during emergencies while directing appropriate responses from personnel.
  • Reduced incident response times with efficient communication between team members and first responders.
  • Enhanced overall security by diligently monitoring CCTV systems and reporting suspicious activities.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Monitored employee activities, confirming compliance with security regulations.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.

Clean In and Clean Out Officer

First Coast Security
10.2022 - Current

Communicated via radio to coordinate response to alarms and incidents.

Documented events and supported officers with operational challenges.

Managed ticketing for repairs and effectively communicated with clients.

Fostered teamwork during high-pressure alarm situations.

  • Increased accuracy in incident reporting through meticulous documentation and record-keeping practices.
  • Preserved confidentiality of sensitive information through strict adherence to company policies regarding access control systems usage and monitoring requirements.
  • Provided excellent customer service to visitors, assisting with directions and answering inquiries in a professional manner.
  • Prevented unauthorized access to restricted areas by promptly verifying credentials and escorting individuals when necessary.
  • Protected staff wellbeing by responding swiftly to medical emergencies, administering first aid as needed while awaiting professional assistance.
  • Demonstrated adaptability under pressure, remaining calm during emergencies while directing appropriate responses from personnel.
  • Reduced incident response times with efficient communication between team members and first responders.
  • Enhanced overall security by diligently monitoring CCTV systems and reporting suspicious activities.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Monitored employee activities, confirming compliance with security regulations.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.

Security Supervisor

First Coast Security
09.2024 - 12.2024
  • Ensured a secure environment by enforcing access control policies and managing visitor procedures.
  • Supervised and evaluated performance of security staff to uphold safety regulations.
  • Collaborated with other departments to guarantee safety of employees and visitors.
  • Managed scheduling and conducted evaluations for a team of security officers.
  • Assisted in incident investigations, gathering crucial evidence for management review.
  • Streamlined communication between personnel for quick response to security threats.
  • Executed regular audits and assessments, reinforcing safety measures within the facility.
  • Addressed security incidents promptly, effectively resolving emerging issues.

Education

No Degree - Business

Blue Mountain Community College
Pendleton, OR

Skills

  • Patience and tolerance
  • Leadership qualities
  • Critical thinking
  • Professionalism and integrity
  • Continuous learning attitude
  • Discretion and confidentiality
  • Analytical thinking
  • Ethical conduct awareness
  • Conflict resolution techniques
  • Data privacy
  • Network security
  • Risk assessment proficiency
  • Security policy compliance
  • Video surveillance analysis
  • Physical security awareness
  • Observation
  • Stress tolerance
  • Incident documentation
  • Threat assessment
  • Emergency preparedness
  • Report preparation
  • Detail orientation
  • Customer service
  • Team player
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Punctuality
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Computer skills
  • Decision-making
  • Attentive and observant
  • Conflict de-escalation
  • Cooperative attitude
  • Data entry
  • Keen observer
  • Task prioritization
  • Security operations experience
  • Self motivation
  • First aid certified
  • Public safety
  • First aid training
  • CPR certified

Timeline

Security Supervisor

First Coast Security
09.2024 - 12.2024

Security Control Room Operator

First Coast Security
08.2024 - Current

Clean In and Clean Out Officer

First Coast Security
10.2022 - Current

No Degree - Business

Blue Mountain Community College
Trina Spain