Professional with strong 2 year background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Overview
13
13
years of professional experience
Work History
HR Generalist
RCTENN/Stanley Black and Decker
11.2021 - Current
Reviewed and screened applicant resumes to identify qualified candidates.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
Inventory Control/Shipping and Receiving
RCTENN
10.2019 - 11.2021
Completed daily cycle counts to maintain accuracy of records.
Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
Pulled, verified, and packaged items for shipment.
Prepared shipping documents and invoices, processed payments, and fielded client questions.
Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
Account Facilities Maintenance Manager
Garton Professional Services
03.2017 - 10.2019
Dispatched technicians to facilities for maintenance work.
Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines for the Dollar General LED Lighting upgrade program.
2nd Shift supervisor
RCTENN
11.2016 - 03.2017
Supervisor over 35+ employees
Trained new employees on company policies, safety protocols, and job-specific duties to ensure seamless integration into the team.
Exceeded production targets consistently by motivating the team to perform at their best and fostering a culture of accountability.
Resolved conflicts among team members promptly, fostering a harmonious work environment conducive to collaboration and productivity.
Monitored employee attendance records, managing absences effectively to minimize disruptions in production schedules.
Maintained open lines of communication with upper management, providing accurate and timely reports on shift performance and key metrics.
Dispatch Supervisor
Innovations in Management
08.2011 - 11.2016
Supervised team of 15+ employees and provided training focused on maximizing overall performance.
Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Monitoring Specialist, Customer Service Specialist at Stanley Black & Decker, StanleyMonitoring Specialist, Customer Service Specialist at Stanley Black & Decker, Stanley