Summary
Work History
Education
Skills
Timeline
Generic

Trina Turner

Apple valley,California

Summary

Dynamic professional with a proven track record at Nordstrom Distribution, adept in packaging and labeling with a keen attention to detail. Excelled in team collaboration and problem-solving, enhancing order accuracy and efficiency. Skilled in mentoring with a focus on increasing employee retention and professional growth.

Work History

Warehouse Associate

Nordstrom Distribution
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as Number pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Maintained clean, orderly work environment free of hazards.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Customer Service Representative

Instant Source
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Package Handler Trainer

FedEx
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.

Education

South West Community College
Los Angeles, CA

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Lifting and sorting
  • Labeling and boxing
  • Order picking

Timeline

Warehouse Associate

Nordstrom Distribution

Customer Service Representative

Instant Source

Package Handler Trainer

FedEx

South West Community College
Trina Turner