Trina Vogel

In September my role as lead working in urgent care transitioned so that I could more fully support staff and our manager. My duties as a lead now are as follows:

• Floor support for all staff
• Ordering supplies
• Coverage support/delegation of coverage
• Training other associates per Adventist policy
• Medication/vaccine orders for clinic
• Support staff for breaks, lunch, OT
• Review quality metrics
• Call out coverage
• complicated phone calls
• Verify accuracy of rooming process
• Audits outdate logbook
• Help leadership ensure that all staff are adhering to company policy such as uniform, cell phone usage, and eating at desk
• Support women's and family clinic
• Wash reports
• Shifts scheduling as needed
• Attendance tracker
• Count and order VFC vaccines for clinics
• Monitor vaccine fridge and freezers for clinics
• Rev Cycle charges
• Help ensure continuing education is completed (emergency management sheet)
• Non-file orders for clinic including speaking to contracted companies for price quotes for anything over $500
• RHC/Joint commission compliance support
• Employee mediation as needed
• PMT surveys
• AED Weekly
• Daily Huddle
• POC for WFH if needed
• Competency for POC training

• Monitoring, counting, and ordering vaccines for clinics (Plaza, WFH, and Manzanita clinics).
• Monitoring and printing weekly temperature reports for clinics (the same as above).
• Train and educate associates on proper vaccine management, including ordering, administering, and documenting VFC vaccines.
• Annual recertification for all clinics (Vernonia, Manzanita, Plaza, WFH, Pacific City, Estacada).
• Biannual VFC surveys for all clinics (same as above).
• Running reports for error correction on vaccine documentation.

In addition to my regular urgent care tech duties and my vfc coordinator duties I also do the following job duties.

• Coordinate urgent care staffing
• Help coordinate coverage for clinic call-outs and time off requests.
• Order medications and vaccines for the clinic.

• Escort patients to examination rooms, ensuring a welcoming and efficient experience.
• Interview and engage patients to obtain medical history, chief complaints and vital signs.
• Evaluate and manage the triage process for patients exhibiting emergent symptoms.
• Transfer patients from urgent care to the Emergency Department, ensuring a smooth and safe transition.
• Administer injections, medications and treatments as directed by the physician.
• Maintained accurate records of medications and injections given in the clinic.
• Order and collect samples from patients for laboratory testing purposes.
• Explain treatment procedures and physicians' instructions.
• Prepare treatment rooms for patient examinations.
• Provide assistance to medical staff in performing minor surgical procedures.
• Provide comprehensive wound care to patients, ensuring proper cleaning and dressing.
• Perform EKGs to support the accurate diagnosis of cardiac conditions.
• Perform IV insertions and maintenance, adhering to medical protocols to support urgent care operations.
• Administer nebulizer treatments to patients with respiratory conditions, enhancing their breathing and overall well-being.
• Perform ear lavage for patients, ensuring thorough cleaning and patient comfort.
• Perform suture and staple removal, ensuring patient comfort and safety.
• Inform patients of test results and medical advice, as directed by providers.
• Coordinate with pharmacy to manage patient medications.
• Adress patient questions and concerns via phone, providing timely and accurate information.
• Facilitate patient referrals to specialists, maintaining continuity of care.
• Prepare treatment rooms for patients by cleaning surfaces, and restocking supplies.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Adhere to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Participate in team meetings to improve workflows and contribute to improving patient population outcomes.
• Train new employees on urgent care procedures and protocols.

• Escort patients to examination rooms, ensuring a welcoming and efficient experience.
• Interview and engage patients to obtain medical history, chief complaints and vital signs.
• Administer injections, medications and treatments as directed by the physician.
• Maintain accurate records of medications and injections given in the clinic.
• Order and collect samples from patients for laboratory testing purposes.
• Perform lab tests, including urinalysis and urine pregnancy tests.
• Explain treatment procedures and physicians' instructions.
• Prepare treatment rooms for patient examinations.
• Provide assistance to medical staff in performing minor surgical procedures.
• Inform patients of test results and medical advice, as directed by providers.
• Coordinate with pharmacy to manage patient medications.
• Adress patient questions and concerns via phone, providing timely and accurate information.
• Facilitate patient referrals to specialists, maintaining continuity of care.
• Prepare treatment rooms for patients by cleaning surfaces, and restocking supplies.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Assist with scheduling patient appointments and follow-up visits.
• Provide support to patients by helping them fill out forms and answering their questions about health care services.
• Schedule surgical procedures with patients.
• Coordinate surgical procedures with the surgery department.
• Adhere to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Participate in team meetings to improve workflows and contribute to improving patient population outcomes.

• Escort patients to examination rooms, ensuring a welcoming and efficient experience.
• Interview and engage patients to obtain medical history, chief complaints and vital signs.
• Administer injections, medications and treatments as directed by the physician.
• Maintain accurate records of medications and injections given in the clinic.
• Order and collect samples from patients for laboratory testing purposes.
• Explain treatment procedures and physicians' instructions.
• Perform electrocardiograms (EKGs) to monitor and assess patients' heart health.
• Perform ear lavages to effectively remove earwax and improve patient comfort.
• Coordinate with pharmacy to manage patient medications.
• Process prior authorizations for medications not covered by insurance.
• Adress patient questions and concerns via phone, providing timely and accurate information.
• Inform patients of test results and medical advice, as directed by providers.
• Facilitate patient referrals to specialists, maintaining continuity of care.
• Prepare treatment rooms for patients by cleaning surfaces, and restocking supplies.
• Assist with scheduling patient appointments and follow-up visits.
• Provide support to patients by helping them fill out forms and answering their questions about health care services.
• Adhere to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Participate in team meetings to improve workflows and contribute to improving patient population outcomes.