Trina White
Sr Technical Program Manager
Morgantown,WV
Summary
Highly skilled and effective Program Manager and Project Manager in government contracting and private sectors. Qualifications in program operations, strategic planning, positive client relationships, staff leadership and management, contract compliance and administration, problem solving, and continuous improvement. Top Performer who consistently seeks new challenges and opportunities and successfully exceeds goals and objectives.
Responsible for launching and managing major programs across the company in various contract awards totaling $200M- $1B. Manages and directs technical staff and team leaders on Teams consisting of 50+ FTE employees.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Technical Program Manager
Lumen Technologies
09.2017 - Current
- Program Manager on a large scope, transition program with approximately 10k locations, in a LAN/WAN managed service environment.
- Responsible for managing programs for key government agencies such as the Federal Judiciary, US Postal Service and US Department of Agriculture.
- Identified best practices and created and assessed performance measurements.
- Engaged with customers and partners to create positive, trusting and professional relationships.
- Tracked and reported program results to stakeholders and senior leadership.
- Wrote and updated numerous methods & procedures and hard copy training decks used within company.
- Delivered training sessions for newly hired team leaders and management staff.
- Lead and manage contract activities, functions, and communications with the Contracting Officer (CO), and Contracting Officer's Representatives (COR).
- Prepared transition and project plans and presented to USDA in a 2-day working session with 70+ stakeholders.
- Strong project and program management and project management, organizational, interpersonal, planning, and collaborative skills
- Trained personnel created processes and transition strategies for the EIS Program which will support my customer during an EIS transition.
- Established program controls to transition government agency services from the Networx Contract to the EIS Contract.
- Responsible for program dashboards, tracking and reporting the progress of all Service Orders to all stakeholders.
- Identifies stakeholders and sets up required parameters to fully track schedules, resolve technical issues, and gaps.
- Works directly with customers to develop scope of work, timeline, transition plan, project plans, communication plan, service improvement plans, risk management plans, etc.
- Created Sharepoint sites and program artifacts including the overarching Program Management Plan, Change Management Plan, Risk Management Plan, Communications Plan, Quality Plan, and developed the Master MS Project Schedule.
- Communicates critical project information to account teams, engineers, customers, project team members, and appropriate stakeholders.
- Develops solutions and removes obstacles to meet project milestones.
- Recognizes risk and takes corrective action to assure compliance with customer service and contractual expectations.
- Coordinate with internal teams such as Order Management, Provisioning, Engineering, Contracts and Finance to ensure service orders are processed and delivered on time.
- Work closely with the Project Managers to keep projects, project timelines and project schedules up to date.
- Responsible for SOW development, vendor selection and oversight and coordination of implementations with 3rd party vendors.
Department of Education Project Manager
NTT Data, Formerly Dell Services Federal Government, Federal Student Aid
06.2015 - 09.2017
- In charge of Department of Education and FSA Security Projects in support of the Virtual Data Center Hosting (VDC) Contract.
- Completed IT risk assessments, technical analysis, scheduling and tracked funding utilization.
- Interfaced directly with the CISO and cybersecurity teams to manage the departments key security programs ensuring FISMA compliance.
- Led technical teams in the deployments of Web Application Firewalls, Whitelisting, TLS 1.3, DLP (Data Loss Prevention), and Network Access Controls.
- Reviewed, reported and recorded all program activities to ensure progress toward program objectives.
- Maintained a security risk register to appropriately prioritize and remediate corrective actions plans with cross functional stakeholders.
- Full Life Cycle Project Management in an ITIL Driven Service Delivery Organization.
Program Manager
US Federal Judiciary, AT&T, CTR
01.2012 - 01.2015
- Responsible for the overall network performance in a 24x7 managed service environment
- Directed and collaborated with cross-functional teams to manage all activities in the project life cycle
- Supported 600+ customer locations as part of the $200+ million Networx contract
- Ensured that mission critical VoIP and network upgrade projects were delivered on time and within scope of budget
- Responsible for profit and loss and overall program performance
- Coordinated implementations of Cisco Unified Communications Systems across the enterprise
- Maintained project documentation, and reported status weekly to agency department heads
- Maintained SharePoint document libraries for program stakeholders
- Oversaw quality review process which facilitated and contributed to lessons learned; conducted reviews with project and sales teams and implemented process improvements based on findings
- Ensured successful completion of all work executed by the team on time, under budget, ensuring quality standards and SLAs are met
- Managed change control processes and standards
- Developed migration strategies to document, manage and mitigate risks
- Managed day-to-day operations and support and resolve network performance issues and served as an escalation point for customer network outages and production hardware and software issues
- Experienced with the following types of products being deployed at US Courts including Cisco CUCM, Unity, IP endpoints, routers, switches, servers, VPN, AT&T SIP trunks, T1’s and Ds3’s circuits via AT&T and/or CLEC’s.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
Solution Architect
CDWG
06.2005 - 12.2012
- Business development and presale design architect for Unified Communication and Networking products in support of CDWG’s public sector sales team
- Managed system implementations and complex VoIP deployments for systems manufactured by Cisco, Avaya/Nortel, Shoretel, HP, Polycom, and Lifesize Video Teleconferencing
- Leader of pre-sales and post-sale activities overseeing vendors, field engineers, ordering and staging of equipment, implementation/cutover meetings, and product registration
- Responded to RFP’s and worked with various contract vehicles such as SEWP-IV, NETCENTS and ITES
- Responsible for the entire implementation process of voice and data services; maintained project plans while supervising over all deliverables and handled repair issues via troubleshooting; responsible for documentation to complete the implementation; coordinated with assigned staff during implementations equipment installation while handling any escalations
- Accomplishments:
- Developed training curriculum and trained 200 CDWG account managers in a classroom setting on Unified Communication Systems
- Negotiated new contract vehicles at CDWG for the state of Texas DIR and Avaya GSA
- Published in the NAFCU journal in 2010 for developing an end-to-end enterprise solution deployment of a Polycom Video Conferencing solution purchased by a Federal Credit Union.
Skills
- 20 Years in Program and Project Management
- Contract Management & Compliance
- PMBOK Methodologies
- Agile Project Management
- Strategic Planning
- IT Transformation
- Staff Training
- Program Implementation
- Service Delivery
- Scope Management
- Change Management Process
- Strong Analytical and Executive Presentation Skills
Certification
ITIL Foundation Certificate in Service Management- Issued August 2017
Timeline
Sr. Technical Program Manager
Lumen Technologies
09.2017 - Current
Department of Education Project Manager
NTT Data, Formerly Dell Services Federal Government, Federal Student Aid
06.2015 - 09.2017
Program Manager
US Federal Judiciary, AT&T, CTR
01.2012 - 01.2015
Solution Architect
CDWG
06.2005 - 12.2012
Similar Profiles
ERIC TOMLINSONERIC TOMLINSON
Network Technician at Lumen TechnologiesNetwork Technician at Lumen Technologies
Omar RodriguezOmar Rodriguez
Sr. Network Engineer Program Manager at Lumen TechnologiesSr. Network Engineer Program Manager at Lumen Technologies
CELINE MARY SCELINE MARY S
Senior order management specialist at Lumen TechnologiesSenior order management specialist at Lumen Technologies
Christian V. FrenchChristian V. French
Network Design and Configuration III at Lumen TechnologiesNetwork Design and Configuration III at Lumen Technologies
Emily AmmerEmily Ammer
Sales Lead at Loft OutletSales Lead at Loft Outlet