Trina Wright
ADMIN/COORDINATOR
NAPERVILLE,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile team member offering over 17 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
17
17
years of professional experience
Work History
Merchandising Coordinator
Ace Hardware
Oak Brook, IL
01.2016 - Current
- Receives, researches, interprets guidelines, and resolves phone and incident ticket escalations from Ace Care Center/Avaya phone system & WIKI’s generated from ACENET error reports to multiple merchants, category management, store environment and retail pricing departments. Manages an average of 30+ calls per day.
- Resolves contact issues related to but not limited to vendor and product inquiries.
- Process bulletin and Woodridge order uploads
- Special projects when needed from merchandising teams
- Successfully piloted 4-week LIVE CHAT program in 2022 to assist online chat agents
- Worked with Import Logistics for 6 months 04/21-01/22, effectively managed booking dashboard by tracking booking inquiries, pulled, updated, and emailed daily Ace booking data reports to import and Expeditors teams, maintained imports email box with timely responses to category management, vendors and international projects shipping teams
- Authorized premium booking space when needed during all shipping issues that occurred during COVID and backed up shipping ports.
- Established strong vendor relationships to maintain and support business
- Answered customer questions regarding store merchandise, department information, and pricing
- Collaborated with sales team to identify and fulfill customer needs
Merchandising Administrative Assistant
Ace Hardware
10.2014 - 01.2016
- Provided customer service to Ace retailers and vendors
- Implemented price changes, managed vendor data changes/compliance activities, and issued store credits and invoice corrections in SAP
- Completed new items setups in PCM, ran canned ADW reports, maintained Extraneous Rebate and all advertising related agreements
- Executed all related activities to prepare for conventions.
Retail, Merchandising Admin. Asst.
OfficeMax
Naperville, IL
06.2007 - 05.2014
- Assisted category manager by providing high level merchandising support through category record keeping and ensured that schedules were maintained, vendor follow-up and coordination
- Stayed up to date on current trends by performing store visits, online and print media research
- Accountable for all pre-print, in-store flyers, and in-store promotion execution
- Assisted with plan-o-gram selection and product placement
- Assisted in layout and proofing of all yearly and monthly catalogs, along with vendor funded monthly flyers.
Education
High School Diploma -
Near North Career Magnet
Chicago, ILSkills
- Microsoft Office
- SAP
- Cherwell
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Excellent Communication
- Multitasking Abilities
Timeline
Merchandising Coordinator
Ace Hardware
01.2016 - Current
Merchandising Administrative Assistant
Ace Hardware
10.2014 - 01.2016
Retail, Merchandising Admin. Asst.
OfficeMax
06.2007 - 05.2014
High School Diploma -
Near North Career Magnet
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