Trina Brown
Lake Oswego,OR
Summary
Dynamic Property Manager with extensive experience at Cushman & Wakefield, excelling in financial reporting and tenant relations. Proven track record in enhancing property value through strategic marketing and effective team leadership. Skilled in compliance monitoring and conflict resolution, consistently achieving high occupancy rates and tenant satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
Cascade Management Services
Porltand, OR
08.2025 - Current
- Managed daily operations for diverse residential properties efficiently.
- Coordinated tenant communications and addressed concerns promptly.
- Implemented leasing strategies to attract potential tenants successfully.
- Conducted regular property inspections to ensure compliance with standards.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Exercised direct supervision over property staff.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
Executive Administrative Assistant
Cambridge Real Estate Services
Portland, OR
07.2023 - 04.2025
- Provided support to Portfolio Supervisors in daily operations.
- Responded to emails and phone calls and elevate issues to Portfolio Supervisors.
- Coordinated and assisted portfolio supervisor and sites to prepare for compliance and client inspections.
- Coordinated, assembled, and distributed monthly owner reporting packages.
- Created and distributed violation letters to residents, reasonable accommodation requests, prospective and resident appeals.
- Responsible for weekly and monthly client reporting requirements.
- Drafted, edited, and formatted professional client and internal documents.
- Electronic and paper file maintenance.
- Assisted with planning and coordinating company events and travel.
Property Manager
Cushman & Wakefield
Tigard, OR
12.2021 - 07.2023
- Responsible for maintaining communities market ready standard, ensuring high level of service.
- Built and motivated a high performing team to maximize the performance of the property.
- Responsible for all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
- Provided superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
- Complete lease/ renewal paperwork to ensure accuracy.
- Developed, mentored, lead, and managed a high-performing team, including leasing, customer service, maintenance, and management personnel, in order to maximize satisfaction and minimize turnover.
- Supervised day-to-day operations of entire on-site team, ensuring that all policies and procedures are being followed.
- Maintained effective on-site staff through interviewing, hiring, and coaching team as necessary.
- Maintained residents' files in accordance with company's standards.
- Managed and maintained all aspects of overall community budget and finances.
Senior Business Manager
Alliance Residential Company
Portland, OR
07.2019 - 07.2021
- Senior Business Manager to multiple sites directing two management site teams and commercial retail spaces.
- Managed property operations and ongoing capital site improvements.
- Mentored and coached team to ensure their success while upholding company and client's expectations.
- Monitored and implemented marketing strategies to achieve budget and NOI.
Property Manager
Avenue 5
Lake Oswego, Oregon
11.2018 - 07.2019
- Oversaw property maintenance schedules and vendor management effectively.
- Implemented leasing strategies to attract potential tenants successfully.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Senior Property Manager
Security Properties Residential
Seattle, WA
08.2016 - 09.2018
- Senior property manager overseeing multiple properties in Vancouver and Beaverton markets.
- Worked with senior regional management team on several new acquisitions including interviewing, on-boarding, property set up and training of new team members.
- Completed all monthly financial reporting and the community's operation budget.
- Prepared and presented bi-weekly operation calls with asset management and partners.
- Participated with implementation of company training and mentoring program.
Property Manager
Affinity Property Management
Portland, OR
09.2010 - 07.2016
- Elite Team Leader- Over several years I played a crucial role in conducting sales leasing classes and partnered with a maintenance team member to lead our safety committee conducting safety inspections, preventative maintenance programs, and training.
- Mentorship/training- Primarily trained and coached several team members who successfully were promoted their own properties.
- As property manager, I successfully worked closely with several clients and portfolio managers.
- Ensured community renovations and capital improvements were completed in a timely manner and to ownership standards.
- Completed monthly reports for the accounting period and negotiate vendor and resident contracts.
- Responsible for all community operations including overseeing renovations, budgets, marketing, recruiting, budget reforecasting, annual budget, and capital site improvements.
Skills
- Supervisory experience
- Bookkeeping and financial accounting
- Microsoft Office proficiency
- Analytical skills
- Executive administration
- Travel coordination
- Business management
- Event planning and organization
- Calendar management
- Organizational skills
- Office management strategies
- Time management techniques
- Landlord-tenant law
- Mortgages and loans
- Compliance monitoring
- Conflict resolution
- Customer relationship management
- Team leadership
- Vendor management
- Financial reporting
- Lease administration
- Property management
- Market analysis
- Event planning
- Commercial property
- Maintenance coordination
- Landscaping and grounds maintenance
- Parking operations
- Marketing and advertising
- Preventive Maintenance
- Tenant relations
- Occupancy management
- Eviction procedures
- Eviction notices
- Rent collection
- Property management expertise
- Maintenance scheduling
- Building operations
- Financial budgeting and reporting
- Multi-family property management
- Capital projects management
Certification
- Certified Notary Public, 01/01/24 to Present
- Driver's License
Timeline
Property Manager
Cascade Management Services
08.2025 - Current
Executive Administrative Assistant
Cambridge Real Estate Services
07.2023 - 04.2025
Property Manager
Cushman & Wakefield
12.2021 - 07.2023
Senior Business Manager
Alliance Residential Company
07.2019 - 07.2021
Property Manager
Avenue 5
11.2018 - 07.2019
Senior Property Manager
Security Properties Residential
08.2016 - 09.2018
Property Manager
Affinity Property Management
09.2010 - 07.2016