Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trina J Rider

309 W. 44th St Sand Springs,OK.

Summary

Ability to work independently or within a team environment under policy and procedure guidelines. Adaptable and patient; willing to promote and teach new ideas. Collaboration with multiple departments. Communicate on various levels. Managerial experience meeting performance matrices within deadlines. Accountability for self and others. Ability to level up. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

32
32
years of professional experience

Work History

Customer Service Representative

Alorica
03.2019 - Current
  • General banking using multiple applications to transfer funds, diagnose and correct issues with specialized training in IRA and Trust account types including the required paperwork
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Defined policy and procedure to customers and employees that were under my headcount
  • De-escalation through communication and resolution.

Cashier/Valet Attendant

Fina Airport Parking
06.2017 - 03.2019
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
  • Answered guest's questions about property amenities and services.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Issued and collected claim tickets and processed valet parking fees.
  • Entered guest vehicle information and location in computerized valet parking system.

Rural Mail Carrier

USPS
07.2017 - 09.2017
  • Sort mail into detailed bins, deliver mail to residential and businesses
  • Organized mail ahead of delivery runs for correct routing.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.

Bakery Assistant

Sam's Club
09.2013 - 02.2014
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Operated commercial kitchen equipment and tools.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.

Cashier

Drug Warehouse
04.2011 - 03.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Sorter

Fed Ex
12.2010 - 03.2011
  • Scanning, sorting, lifting packages, off-loading semi
  • Utilized sorting systems to sort items fast and accurately.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.

Emergency Medical Technician

Centurion Health Systems
12.2007 - 09.2010
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.

Substitute Teacher

Sand Springs Public Schools
08.2008 - 05.2009
  • Teaching math, comprehension of written language, writing, basic communication skills
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Emergency Medical Technician and Dispatcher

EMSA
06.2000 - 11.2007
  • Patient care, communication, equipment check, multiple computer/telecommunication systems, stocking, inventory, system management of truck placement.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Responded to 911 calls for medical emergencies.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Read system maps and caller information, and documented details in system.

Medic

Oklahoma Army National Guard
03.1992 - 04.2004
  • Drill and ceremony, weapons qualification and maintenance, emergency medical skills such as starting intravenous lines, shots, sutures, ekg monitoring, medication administration, communication, following orders, delivering orders, cleaning, inventory and stocking.
  • Took patient health histories and asked questions to determine cause of illness or injury.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
  • Administered first-aid treatment to reduce pain and minimize risk of complications.
  • Monitored patients' vital signs to assess condition and identify necessary medical interventions.
  • Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
  • Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival.
  • Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
  • Placed patients on backboards or stretchers to safely load into ambulance.
  • Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.

Education

Bachelor’s - Biology

Oklahoma State University
Stillwater, OK
12.2016

Associate - Science

Tulsa Community College
Tulsa, OK
12.2013

Emergency Medicine

Tulsa Technology Center
Tulsa, OK
05.2001

Skills

  • Microsoft powerpoint, excel, teams, communication, citrix, salesforce, customer service, Math, measurements
  • Various data interpretation, provide detailed instruction with efficiency and desired results, inventory, data
  • Collection, deliverance of difficult conversations, word choice and placement
  • 10
  • Yea
  • Rs
  • Customer Relations
  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Microsoft PowerPoint
  • Senior Leadership Support
  • Report Preparation
  • Microsoft Word
  • Account Management
  • Microsoft Excel
  • Call Triaging
  • Managing Multiple Tasks
  • Refund Processing
  • Call Center Operations
  • Conflict Resolution
  • Medical Terminology Knowledge
  • Shipping and Receiving Understanding
  • Computer Proficiency

Timeline

Customer Service Representative

Alorica
03.2019 - Current

Rural Mail Carrier

USPS
07.2017 - 09.2017

Cashier/Valet Attendant

Fina Airport Parking
06.2017 - 03.2019

Bakery Assistant

Sam's Club
09.2013 - 02.2014

Cashier

Drug Warehouse
04.2011 - 03.2013

Sorter

Fed Ex
12.2010 - 03.2011

Substitute Teacher

Sand Springs Public Schools
08.2008 - 05.2009

Emergency Medical Technician

Centurion Health Systems
12.2007 - 09.2010

Emergency Medical Technician and Dispatcher

EMSA
06.2000 - 11.2007

Medic

Oklahoma Army National Guard
03.1992 - 04.2004

Bachelor’s - Biology

Oklahoma State University

Associate - Science

Tulsa Community College

Emergency Medicine

Tulsa Technology Center

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Trina J Rider