Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Heard

Oxford,AL

Summary

Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

5
5
years of professional experience

Work History

Certified Nursing Assistant

Shiftkey
01.2021 - Current
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Call Center Agent

Viiz Communications
12.2019 - 02.2021
  • Maintained user account data by initiating account access and establishing in database.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.

Certified Nursing Assistant

Autumn Cove
07.2018 - 10.2019
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Documented patient information and care activities in electronic health record.

Education

Certification - Phlebotomy

1 On 1 Technical College
Montgomery, AL
05.2022

Certification - Medical Assistant Administrative

Jacksonville State University
Jacksonville, AL
04.2011

Skills

  • Charting Expertise
  • Mobility Assistance Needs Understanding
  • Supporting Personal Needs
  • Feeding Assistance Expertise
  • Responding to Emergencies
  • Grooming and Bathing Assistance
  • Companionship and Emotional Support
  • Medical Records Management
  • Inpatient Care
  • Medical Office Administration
  • Dementia and Alzheimer's Knowledge
  • Efficient and Reliable Team Player

Timeline

Certified Nursing Assistant

Shiftkey
01.2021 - Current

Call Center Agent

Viiz Communications
12.2019 - 02.2021

Certified Nursing Assistant

Autumn Cove
07.2018 - 10.2019

Certification - Phlebotomy

1 On 1 Technical College

Certification - Medical Assistant Administrative

Jacksonville State University

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Katrina Heard