Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Certification
Websites
References
Timeline
Generic

Trina BOYTON

Team Lead
Charlotte,NC

Summary

Adept at driving performance and process improvements, I leveraged my empathetic leadership and quality control expertise at Novant Health, Inc. to enhance team productivity and morale. My commitment to coaching and mentoring fostered a diverse and inclusive work environment, significantly boosting efficiency and employee satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Lead

Novant Health, Inc
Charlotte, NC
01.2022 - Current
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Coordinated team resources to achieve project goals.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Motivated staff through positive reinforcement techniques.
  • Trained new staff in relevant processes and procedures.
  • Monitored operations and reviewed records and metrics to understand company performance.

Supervisor

Novant Health, Inc.
Charlotte, NC
01.2014 - 12.2021
  • Coach new and current team members on updated procedures.
  • Analyzed key performance indicators to identify effective strategies.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Intern

New Beginnings Community Center
Charlotte, NC
01.2019 - 07.2019
  • Met center targets through lay counseling and client encouragement.
  • Improved the efficiency of the center by creating electronic documents for Parakaleo classes.
  • Engaged in process improvement initiatives alongside supervisor.
  • Collaborated with lay and pastoral counselors on research projects.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored operations and reviewed records and metrics to understand company performance.

Education

psychology degree -

liberty university
08.2019

Associates Degree -

Central Piedmont Communty College
05.1997

Skills

  • Empathetic
  • Compassionate
  • Committed Team Player
  • Considerate
  • Adaptable Perspective
  • Performance Assessment
  • Work assignment delegation
  • Process improvement
  • Performance improvement
  • Diversity and inclusion
  • Workflow management
  • Quality control
  • Coaching and mentoring
  • Employee evaluation
  • Employee training
  • Attention to detail

Activities

  • Volunteered as a co-leader and leader for a women’s group.
  • Organized several volunteer projects for teams with employer—Habitat for Humanity and Second Harvest Food Bank.
  • Volunteered with Second Harvest Food Bank, Loaves and Fishes, and Novant Health Hospice delivering flowers and soup to patient and family.

Affiliations

  • Volunteer at Nourishup, Crisis Assistance Ministry, and Second Harvest Food Bank
  • Best-Selling Author
  • Editing a magazine for a non-profit organization

Certification

  • EPIC Identity certification

References

References available upon request.

Timeline

Team Lead

Novant Health, Inc
01.2022 - Current

Intern

New Beginnings Community Center
01.2019 - 07.2019

Supervisor

Novant Health, Inc.
01.2014 - 12.2021

psychology degree -

liberty university

Associates Degree -

Central Piedmont Communty College

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Trina BOYTONTeam Lead