Trinasia Jacques
Project Management
Tampa,Florida
Summary
Enthusiastic Account Executive eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Skilled in working under pressure and adapting to new situations. Professional, dependable and successful at managing multiple priorities with a positive attitude.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Account Executive
The Shine Firm
Tampa, FL
04.2022 - Current
- Developed and maintained courteous and effective working relationships.
- Conducted research, gathered information from multiple sources and presented results.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Created plans and communicated deadlines to complete projects on time.
Management Enrollment Assistant
University of South Florida
Tampa, FL
03.2019 - 12.2021
- Maintain and update student files
- Execute daily assignments with transcripts and records
- Generate and answer email correspondence
- Input accurate payment details and managed reports in Banner/BDM.
- Maintained detailed and accurate records between multiple databases and programs.
- Improved operations through consistent hard work and dedication.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
911 Telecommunicator
Hillsborough County Fire
Tampa, FL
04.2018 - 10.2018
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours across night, weekend and holiday shifts.
Front Desk/Child Care Assistant
Catrina B's KidCare
Tampa, FL
07.2017 - 03.2018
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Received, screened and routed incoming calls.
Passenger Service Agent
Delta Global Services, Inc
Tampa, FL
09.2015 - 07.2017
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
International Preferred Associate
EGS Incorporated
Tampa, FL
10.2013 - 04.2015
- Engaged with customers to build rapport and loyalty.
- Handled incoming calls and addresses the shipping of parcels
- Communicated about shipment arrival and delay to clients
- Provided prompt resolution to customer billing inquiries
- Resolved customer complaints and problems
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Front Desk/Child Care Assistant
Catrina B's KidCare
Tampa, FL
10.2008 - 10.2013
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Received, screened and routed incoming calls.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Medical Certification - Medical Assisting
Ultimate Medical Academy
Tampa 01.2014 - 03.2015
Associate of Arts - Mass Communications
Hillsborough Community College
Brandon 05.2001 -
Skills
Communication skills
Recordkeeping
Data verification
Client Engagement
Inbound and outbound calls
Telephone etiquette
Self-Motivated
Organization and Time Management
Attention to Detail
Data Entry
MS Office
Affiliations
Zeta Epsilon Rho
Timeline
Account Executive
The Shine Firm
04.2022 - Current
Management Enrollment Assistant
University of South Florida
03.2019 - 12.2021
911 Telecommunicator
Hillsborough County Fire
04.2018 - 10.2018
Front Desk/Child Care Assistant
Catrina B's KidCare
07.2017 - 03.2018
Passenger Service Agent
Delta Global Services, Inc
09.2015 - 07.2017
Medical Certification - Medical Assisting
Ultimate Medical Academy
01.2014 - 03.2015
International Preferred Associate
EGS Incorporated
10.2013 - 04.2015
Front Desk/Child Care Assistant
Catrina B's KidCare
10.2008 - 10.2013
Associate of Arts - Mass Communications
Hillsborough Community College
05.2001 -