Summary
Overview
Work History
Education
Skills
Timeline
Generic

I'Terrika Smallwood

NC

Summary

Dedicated to continuous improvement and growth in shipping operations. Always looking for ways to make processes better, help the team be more productive or reduce costs. Good multitasker with strong organizational and conflict management skills.

Overview

6
6
years of professional experience

Work History

Shipping Lead (Back UP)

Perdue
08.2022 - Current
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Established effective communication channels across departments, leading to smoother coordination of activities related to shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Stayed up to date on freight and shipping practices and regulations.

Operational Lead

DHL ASOS
11.2019 - 08.2022
  • Responsible for maintaining assigned equipment and in good working order
  • Expected to keep all work areas clean and orderly
  • Perform packing process for each order.
  • Managed internal operational standards and productivity targets.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Generated reports detailing findings and recommendations.

Packer Associate

DHL Duracell
08.2019 - 11.2019
  • Unloaded trucks, placed boxes on a conveyor belt, sorted boxes by store numbers
  • Ensured accuracy of order, stacked boxes on a pallet, shrink wrapped boxes for shipment
  • Used RF scan gun to scan boxes for barcodes and provided assistance when necessary.
  • Improved packing efficiency by implementing organized workflows and clearly labeled storage areas.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.

Crew Manager

Mcdonalds
06.2018 - 08.2019
  • Counted money at the end of the night, entered data into the computer and counted the deposit so it can be taken to the bank
  • Managed the shifts and made sure each crew member is at their assigned station and during their work properly
  • Made sure orders are going out on time and in an orderly fashion.
  • Maintained a safe working environment through strict adherence to safety protocols and guidelines.
  • Led successful projects by effectively delegating tasks according to individual strengths and expertise.
  • Reduced employee turnover rates by cultivating a supportive work culture that encourages professional growth and development.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Motivated staff to perform at peak efficiency and quality.

Education

High School Diploma -

River High School
Williamston, NC

Skills

  • Accustomed to shift work
  • Friendly and helpful
  • Customer-oriented
  • Quick learner
  • Organized multi-tasker
  • Good with numbers and math
  • Dedicated team player
  • Handheld Scanners
  • Barcode Labeling
  • Load Planning
  • Microsoft Office
  • Inventory Counts
  • Employee Coaching
  • Damage Identification and Reporting
  • Packing Equipment Operation
  • Warehousing Operations
  • Hazardous Materials
  • Punctual and Reliable
  • Shipment Inspection
  • Equipment Maintenance
  • Staff Training
  • Documentation Handling
  • Materials Handling
  • Document Preparation
  • Clear Communication
  • Loading and unloading
  • SAP understanding
  • Warehouse Safety
  • Teamwork and Cooperation
  • Box and Container Packing
  • Shipment Verification
  • Critical Thinking
  • Quality Assurance

Timeline

Shipping Lead (Back UP)

Perdue
08.2022 - Current

Operational Lead

DHL ASOS
11.2019 - 08.2022

Packer Associate

DHL Duracell
08.2019 - 11.2019

Crew Manager

Mcdonalds
06.2018 - 08.2019

High School Diploma -

River High School

Similar Profiles

CREATE PROFILE
I'Terrika Smallwood