Hi, I’m
Trinda Pikake Coziah
Jackson,Wyoming
Summary
. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
years of professional experience
Work History
Target
Visual Merchandiser
02.2022 - Current
Job overview
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Developed merchandising strategy to efficiently move overstock.
- Created visual displays to highlight new and featured products.
- Researched current trends in visual merchandising to create modern and attractive displays.
TJX Companies
Key Carrier
09.2017 - 02.2022
Job overview
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Mentored new sales associates to contribute to store's positive culture.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Processed cash, credit, debit, and check payments.
Snow King Hotel and Grand View Lodge
Front Desk Supervisor
07.2015 - 05.2017
Job overview
- Supervised the operations of the front desk and insured an optimal level of service and hospitality was provided to the guests
- Delegated tasks to agents like bucket checks and making sure hotel log-book was always updated and actioned upon
- Ensured safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD
- Ensured outstanding customer care at all times and maintained a friendly, cheerful and courteous demeanour
- Courteously and accurately answered inquiries from potential guests and accepted hotel reservations
- Responded to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Used suggestive selling techniques to sell room nights, increase occupancy and revenue
- Supervised daily shift process ensuring all team members adhered to standard operating procedures
- Trained, directed the work of, resolved issues/problems, coached and counseled the front desk team members to ensure a quality operation
- Resolved customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Adhered to company credit limit / floor limit policies
- Allocated rooms to expected arrivals after checking the guests preferences and special requests
- Built strong relationships and liaised with all other departments especially housekeeping, reservations etc
- Operated the PBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests
- Cross Checked all billing instructions were correctly updated
- Controlled cash transactions at the front desk and maintained complete responsibility for personal bank as specified by hotel bank agreement policy
- Employee of the Quarter
Wyoming Inn
Front Desk/Night Auditor
06.2014 - 06.2015
Job overview
- Responsible for checking guests into and out of the establishment
- Booked phone reservations as well as cancellations and modifications online
- Provided concierge services by recommending venues that best suited the guests’ needs
- Assured customer satisfaction in all ways possible to maintain clientele
- Reconciled all financial transactions for the day and posted all revenue reports as well as balanced books on a daily basis and reported any discrepancies.
Grand Teton Lodge Company
PBX Operator
05.2014 - 06.2014
Job overview
- Is the heartbeat for the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image
- Also responsible for receiving all guest requests and entering into our Guest Request Database.
HITech Inventory
Auditor
09.2011 - 01.2014
Job overview
- Provided physical inventory for merchants throughout 3 states in an accurate and timely manner
- Planned and executed follow-up audits at appropriate intervals.
- Executed audit phases and entered data into accounting software for analysis.
PHYLLE INVENTORY
SERVICES Auditor
12.2009 - 01.2012
Job overview
- Provided physical inventory for merchants throughout 3 states in an accurate and timely manner
WESTERN VILLAGE INN CASINO
Slot Tech/Cage cashier
03.2008 - 10.2008
Job overview
- Provided customer service to patrons by way of paying off jackpots, providing change as needed and circulated throughout the casino to ensure the safety of guests
- As a Cage Cashier I was responsible for balancing large volumes of cash on a daily basis, issuing banks to service agents and cashing slot tickets and casino chips to patrons.
RGIS
HAWAI Auditor
12.2005 - 04.2006
Job overview
- Provided accurate account of physical inventory for merchants statewide in an efficient and timely manner.
E NOA TOURS AND TROLLEY CSR
customer service
10.2004 - 04.2005
Job overview
- To Japanese tourists visiting the islands
- Oversaw all aspects of passenger safety while on board the trolley
- Provided information on trolley arrivals and departures
- Communicated in conversational Japanese to assure customer service to Japanese guests.
DOLLAR & THRIFTY AUTOMOTIVE GROUP
Lead Rental Agent
09.1999 - 05.2004
Job overview
- Provided Customer Service to visitors of the islands by processing rental agreements
- Offered upgrades and any supplemental coverage they may need or want for the vehicle while on the island
- I also informed visitors of island attractions and shared with them some knowledge of our culture
- I resolved customer complaints and issues, both internal and external by using problem solving skills
- Processed and met rental transaction goals of $5000 or more
- Balanced large volumes of currency, credit cards and vouchers on a daily basis
- Responsible for the training of our new hires on product knowledge and sales techniques
- Employee of the year award (2001) as well as various other awards for customer service.
Education
Truckee Meadows Community CollegeReno, NV
AA from Criminal Justice
Kauai Community CollegeLihue, HI
AA from Liberal Arts And Sciences
05.1991
Skills
- Customer Retention
- Goal Attainment
- Time Management
- Multitasking Strengths
- Problem Anticipation and Resolution
- Microsoft Word
- Team Leadership
- Good Communication Skills
- Operational Standards
- Team Player
- Performance Goals
- Staff Leadership and Direction
- Visual Merchandising
Timeline
Visual Merchandiser
Target
02.2022 - Current
Key Carrier
TJX Companies
09.2017 - 02.2022
Front Desk Supervisor
Snow King Hotel and Grand View Lodge
07.2015 - 05.2017
Front Desk/Night Auditor
Wyoming Inn
06.2014 - 06.2015
PBX Operator
Grand Teton Lodge Company
05.2014 - 06.2014
Auditor
HITech Inventory
09.2011 - 01.2014
SERVICES Auditor
PHYLLE INVENTORY
12.2009 - 01.2012
Slot Tech/Cage cashier
WESTERN VILLAGE INN CASINO
03.2008 - 10.2008
HAWAI Auditor
RGIS
12.2005 - 04.2006
customer service
E NOA TOURS AND TROLLEY CSR
10.2004 - 04.2005
Lead Rental Agent
DOLLAR & THRIFTY AUTOMOTIVE GROUP
09.1999 - 05.2004
Truckee Meadows Community College
AA from Criminal Justice
Kauai Community College
AA from Liberal Arts And Sciences
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