Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trinea Daniels

Stone Mountain,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.

Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior and perfect role model for campus residents.

Detail-oriented Assistant Teacher lends creative approach to classroom preparation, policy and presentation. Promotes collaborative environment focused on curriculum and strategy development prioritizing productive, customizable learning practices. Passionate teacher excels at sharing unique approach to individualized instruction to keep students on pace.

Overview

8
8
years of professional experience

Work History

Assistant Teacher

Whitefoord Early Learning Academy
07.2023 - Current
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.

Customer Service Representative

Kroger
11.2020 - 09.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Organized client contracts, records and reports to strengthen traceability.

Residential Assistant

Fort Valley State University
08.2019 - 05.2021
  • Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
  • Assisted students as in developing interpersonal skills and individual responsibility.
  • Participated in departmental, organizational and community meetings.
  • Participated in staff selection and recruitment and attended leadership and training development opportunities.
  • Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
  • Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
  • Prepared flyers to inform students of on-campus events and meetings, posting to bulletin boards to attract attention.

YMCA Camp Counselor

YMCA Fun
05.2016 - 07.2019
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
  • Recognized and implemented safety standards to minimize incidents or accidents.
  • Monitored activities matched to individual and group abilities to keep campers safe.
  • Delivered set curriculum to team of campers to promote engaging and fun atmosphere.
  • Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
  • Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.

Education

Bachelor of Science - Health Sciences

Fort Valley State University
Fort Valley, GA
12.2021

High School Diploma -

Morrow High School
Morrow, GA
05.2017

Skills

  • Credit card payment processing
  • Report creation
  • Conflict mediation
  • Microsoft Office expertise
  • Data evaluation
  • Technologically savvy
  • Clerical support
  • Retail sales customer service
  • Report generation
  • Route management
  • Time Management
  • Staff Management
  • Team Leadership
  • Emergency Response
  • College Life Integration Support
  • Community Event Management
  • Call Answering and Routing
  • Counseling Program Development
  • Mental Health Disorders
  • Reporting and Documentation
  • Individual and Group Therapy
  • HIPAA Compliance
  • Parent-Teacher Communication
  • Behavior Management
  • Child Development
  • SMART Board aptitude
  • Creative Instruction Style
  • Co-Teaching and Co-Planning

Timeline

Assistant Teacher

Whitefoord Early Learning Academy
07.2023 - Current

Customer Service Representative

Kroger
11.2020 - 09.2022

Residential Assistant

Fort Valley State University
08.2019 - 05.2021

YMCA Camp Counselor

YMCA Fun
05.2016 - 07.2019

Bachelor of Science - Health Sciences

Fort Valley State University

High School Diploma -

Morrow High School

Similar Profiles

CREATE PROFILE
Trinea Daniels