Trineca Jack
Lake Charles,LA
Summary
Professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.
Overview
9
9
years of professional experience
Work History
Assistant Community Manager
RICHSMITH MANAGEMENT
09.2024 - Current
- Support Property Management: Assist the Community Manager in maintaining the property and coordinating day-to-day activities
- Leadership: Step in to manage the property and delegate tasks to staff in the absence of the Community Manager, ensuring maximum performance
- Marketing: Respond to inquiries, show and demonstrate apartments, follow up with prospective residents, and conduct market surveys
- Lease Administration & Compliance: Verify applicants, perform move-in inspections, review welcome packets with new residents, and maintain legal records
- Resident Relations: Process service requests, assist with resident issues, and help plan community activities and events
- Accounting & Reporting: Maintain account records, make bank deposits, prepare reports, and assist with eviction processes if necessary
Assistant Manager
Gateway Management Company
07.2023 - 08.2024
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
- Inspects models and 'market ready' vacancies daily to ensure cleanliness
- Greet prospective clients, qualifies, determines needs and preferences, professionally present community and specific apartments while communicating features and benefits
- Maintains awareness of local market conditions and trends
- Maintain a Leasing Portfolio, which includes community specific information complete with brochures and information on all major competition and locations of area/market amenities
- Assists Site Manager in preparation of daily and weekly reports, client communications, move-out inventory, market surveys, etc
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Latter & Blum Property Management
05.2022 - 06.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Promoted - Property Manager
PAC Housing Group, LLC
03.2021 - 04.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Leasing Agent
PAC Housing Group, LLC
01.2019 - 03.2021
- Responsibilities to lease out all vacant apartments, do move ins, vacant walks, marketing, and coordinate rental activities for the property management
- To show apartments to prospects, process rental applications, to provide great customer service to existing tenants and prospects at all times, and to also oversee all move-ins
- Experience three plus years in Realpage onesite and Easy LMS
- Accepting rent, making sure the right rent amount is paid, and deposits
Leasing Consultant/Assistant Manager
Legacy Property Management
02.2016 - 01.2019
- Accepting Rent and Deposits
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Education
Associate of Science - Associate Degree in Medical Assistant
Delta Technical College
Horn Lake, MS10-2005
High School Diploma -
Washington Marion High School
Lake Charles, LA05-2003
Skills
- Event Planning
- Payment Processing
- Onesite, Real Page (Old and New Experience)
- Yardi and AppFolio
- Contract Negotiation
- Resident Relations
- Daily Operations Management
- Vendor Management
- Customer Support
- Promotional Planning
Timeline
Assistant Community Manager
RICHSMITH MANAGEMENT
09.2024 - Current
Assistant Manager
Gateway Management Company
07.2023 - 08.2024
Assistant Manager
Latter & Blum Property Management
05.2022 - 06.2023
Promoted - Property Manager
PAC Housing Group, LLC
03.2021 - 04.2022
Leasing Agent
PAC Housing Group, LLC
01.2019 - 03.2021
Leasing Consultant/Assistant Manager
Legacy Property Management
02.2016 - 01.2019
Associate of Science - Associate Degree in Medical Assistant
Delta Technical College
High School Diploma -
Washington Marion High School
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