Trinece Mosley
Plainfield,IL
Summary
Dedicated professional with a clean driving record and a safety-focused mindset, and willing to learn. Expert in pre-trip inspections and problem resolution, fostering positive interactions with students and parents. Proven ability to train staff effectively, enhancing team performance and ensuring compliance with safety regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
School Bus Driver
Durham Transportation
Plainfield, IL
07.2025 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Customer Service Representative
Automated Health Systems
Nashville, TN
01.2023 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
School Bus Driver
First Student Transportation
Chicago, IL
08.2017 - 01.2023
- Conducted detailed pre-trip and post-trip inspections, documenting findings in vehicle logs.
- Promoted professionalism in interactions with students, parents, colleagues, and administrators.
- Fostered a respectful environment to enhance positive student interactions during transit.
- Implemented regular sanitizing measures to ensure cleanliness.
- Trained new drivers on company policies, procedures, and safe driving practices.
Education
Art
Academy of Communications And Technology Charter School
Chicago, IL06.2007
Skills
- Clean driving record
- Safety-focused
- Weather condition driving
- Pre-trip inspections
- Defensive driving
- Data entry
- Problem resolution
- Call center experience
- Microsoft outlook
- Documentation
- Staff training
- Microsoft Teams
- PowerPoint
Certification
Class B CDL
Passenger and School Bus Endorsement
Timeline
School Bus Driver
Durham Transportation
07.2025 - Current
Customer Service Representative
Automated Health Systems
01.2023 - 07.2025
School Bus Driver
First Student Transportation
08.2017 - 01.2023
Art
Academy of Communications And Technology Charter School