Trineishia Noble
New Orleans,USA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
LSU Healthcare Network
08.2025 - Current
- Managed patient inquiries and appointment scheduling through electronic health record systems.
- Facilitated communication between patients and healthcare providers to ensure timely service delivery.
- Assisted in verifying insurance eligibility and benefits for patient services.
- Coordinated patient follow-up calls to enhance satisfaction and address concerns promptly.
Patient Access Representative
LCMC Health
08.2022 - 08.2025
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Customer Service Representative
Caesars Entertainment
09.2021 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Product Management Trainee
Ochsner Health Center
05.2021 - 08.2021
- Worked closely with product management team to learn daily duties.
- Created clear and concise presentations outlining product benefits, providing sales teams with the necessary information for effective marketing efforts.
- Collaborated with cross-functional teams to ensure seamless integration of new products into existing systems and processes.
- Developed detailed product requirements documents that clearly outlined features, functionality, and user experience expectations.
Business Management Intern
Delgado Community College
01.2018 - 05.2018
- Monitored competitor activities by conducting regular market analysis which resulted in identifying areas of potential improvement within the company’s offerings.
- Provided administrative support through effective scheduling, communication, documentation, and record-keeping practices.
- Supported sales team by preparing presentations, proposals, and other client-facing materials.
Education
Bachelor of Science - Human Resources Management
University of New Orleans
New Orleans, LA12-2026
Associate of Applied Science - Business Administration and Management
Delgado Community College
New Orleans, LA05.2018
Skills
- Patient registration
- Customer engagement
- Analytical problem-solving
- HIPAA Compliance
- Electronic Medical Records
- Patient referral coordination
- Appointment scheduling expertise
- Insurance Verification
- Office administration
- Claims processing and coverage assessment
Certification
- Certified Administrative Medical Assistant
- Certified Human Resource Assistant
Timeline
Patient Service Representative
LSU Healthcare Network
08.2025 - Current
Patient Access Representative
LCMC Health
08.2022 - 08.2025
Customer Service Representative
Caesars Entertainment
09.2021 - 08.2022
Product Management Trainee
Ochsner Health Center
05.2021 - 08.2021
Business Management Intern
Delgado Community College
01.2018 - 05.2018
Associate of Applied Science - Business Administration and Management
Delgado Community College
Bachelor of Science - Human Resources Management
University of New Orleans