Trinera Herron
Racine,WI
Summary
Highly skilled communication specialist with polished communication abilities and excellent organizational skills. Adept at overcoming customer objections and providing top-notch service. Self-motivated and a true team player, with extensive experience in financial services. Known for a positive demeanor and proven ability to establish rapport with clients. Committed to maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented, with a passion for developing relationships, cultivating partnerships
Overview
3
3
years of professional experience
Work History
Communication Specialist
Great Lakes Credit Union
North Chicago, IL
04.2023 - Current
- Conducted communications audits to identify areas of improvement and develop targeted action plans.
- Provided administrative support to senior team members.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Answered client queries and complaints to provide strong customer service.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Contact Center Representative
Great Lakes Credit Union
North Chicago
08.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Answered average of 55 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate Degree -
Gateway Technical College
Kenosha, WISkills
Problem-Solving Skills
Customer Support
Brand Representation
Selling Skills
Quality Assurance Controls
Customer Communication
Call Center Operations
Appointment Booking
Inbound Phone Call Management
Verbal and Written Communication
Information Updates
Answering Questions
Collaborations
Accomplishments
Promotion to Sr. representative, within one year of service.
Trained and assisted with development with new representatives.
Timeline
Communication Specialist
Great Lakes Credit Union
04.2023 - Current
Contact Center Representative
Great Lakes Credit Union
08.2021 - Current
Associate Degree -
Gateway Technical College