Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trinesia Washington

New Caney

Summary

Proven expert in customer service and problem-solving, with a track record of enhancing customer satisfaction at CVS Pharmacy. Skilled in data entry and resolving complex issues, I significantly improved efficiency and client trust. My strong verbal communication and dedication to results have consistently elevated customer support standards. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Call Center Representative

CVS Pharmacy
05.2018 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Customer Service Representative

Walmart
06.2015 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Certification -

Houston Dental Assistant Academy
Houston, TX
06.2021

High School Diploma -

New Caney High School
New Caney, TX
06.2013

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Verbal and written communication
  • Resolving issues
  • Data Gathering
  • System Documentation

Timeline

Call Center Representative

CVS Pharmacy
05.2018 - Current

Customer Service Representative

Walmart
06.2015 - 05.2018

Certification -

Houston Dental Assistant Academy

High School Diploma -

New Caney High School

Similar Profiles

CREATE PROFILE
Trinesia Washington