Trinetta Gausha
Meraux,LA
Summary
Accomplished Medical Receptionist with a proven track record at Women's Health Care Clinic, enhancing office efficiency and patient satisfaction through expert management of front desk operations and appointment scheduling. Skilled in HIPAA guidelines and patient relations, which improved appointment adherence by implementing reminder systems and demonstrating exceptional organizational and compassionate communication abilities daily to bring top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Dedicated Medical Receptionist who works productively with diverse personalities and is experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than fifteen years.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Womens Health Care Clinic
2009.02 - 2023.02
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless care coordination.
- Reduced no-shows by implementing an appointment reminder system through phone calls or text messages.
- Improved accuracy of patient data with meticulous record-keeping.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Fostered a welcoming environment, greeting patients warmly upon arrival.
- Optimized appointment scheduling to maximize doctor availability.
Medical Receptionist
Abide Home Care Services
2010.06 - 2014.08
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Enhanced office efficiency by implementing new filing system for patient records.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory, and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- I answered phone calls and messages for [Number]-physician [Type] medical facility, scheduled appointments, and handled patient inquiries.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
Education
Associate of Science - Nursing
Delgado Community College
New Orleans, LA05.2005
High School Diploma -
St. Mary's Academy
New Orleans, LA05.1999
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- HIPAA Guidelines
- Insurance Verification
- Appointment management
- Payment Collection
- Records Management
- Patient Relations
- Reminder calls
Timeline
Medical Receptionist
Abide Home Care Services
2010.06 - 2014.08
Medical Receptionist
Womens Health Care Clinic
2009.02 - 2023.02
Associate of Science - Nursing
Delgado Community College
High School Diploma -
St. Mary's Academy
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