Trineya Jernigan
Phoenix,AZ
Summary
Experienced Collections Specialist bringing 5 years of success in sales and service positions. I'm eager to take on a new role with long-term growth and advancement potential. I'm an organized and dependable individual with success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals are exceptional. The Customer Service that's embedded brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I've mastered Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. My Goal is to Establish Longevity and Wealth for My Family while allowing my career to be the threshold of my Foundation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CDL Truck Driver
Cr England - Global Transportation
12.2023 - 03.2024
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Inspected load security and checked for damages.
- Implemented time management skills to balance multiple deliveries within tight deadlines without compromising quality or safety.
- Verified contents of inventory loads against Bills of Lading.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
CDL Truck Driver
Hennix Trucking LLC
04.2020 - 12.2023
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Assisted with training new drivers on company policies, safety protocols, and best practices for CDL truck driving.
- Upheld strict adherence to federal regulations regarding hours of service, ensuring legal compliance at all times.
- Kept detailed records of deliveries and money received from customers.
CDL A OTR Driver
Western Express, Inc.
01.2021 - 03.2021
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Mortgage Agent
Computershare SLS
01.2020 - 09.2020
- Consistently met or exceeded sales targets through proactive client outreach and exceptional customer service.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Provided exceptional customer service, addressing borrower concerns and questions regarding loan repayments.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Managed a portfolio of delinquent loans, ensuring proactive follow-up and successful resolution of accounts.
- Achieved performance goals by consistently meeting or exceeding established metrics related to mortgage collections activities.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Collections Supervisor
Iqor
08.2014 - 10.2019
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Interceded between employees during arguments and diffused tense situations.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Reviewed delinquent accounts daily, prioritizing efforts based on balance size and days past due status.
- Coordinated the implementation of new systems or tools to enhance collections operations.
- Used skip tracing and other techniques to locate debtors.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Education
No Degree - Truck Driving
Southwest Truck Driver Training
Phoenix, AZ10.2020
High School Diploma -
Dysart High School
El Mirage, AZ05.2012
Skills
- Work Order Management
- Clean MVR
- Inventory Management
- Document Management
- Customer Retention Strategies
- Legal Compliance Awareness
- Quality Assurance
- Multitasking and Organization
- Patience Maintenance
- Persuasive Communication
Certification
CDL Class A - Phoenix Az Obtained 2020
Timeline
CDL Truck Driver
Cr England - Global Transportation
12.2023 - 03.2024
CDL A OTR Driver
Western Express, Inc.
01.2021 - 03.2021
CDL Truck Driver
Hennix Trucking LLC
04.2020 - 12.2023
Mortgage Agent
Computershare SLS
01.2020 - 09.2020
Collections Supervisor
Iqor
08.2014 - 10.2019
No Degree - Truck Driving
Southwest Truck Driver Training
High School Diploma -
Dysart High School