Trinh Reyes
Licensed Clinical Social Worker
San Leandro,CA
Summary
Licensed Clinical Social Worker with over 15 years of behavioral health experience and more than 5 years in clinical and administrative leadership. Specializes in developing and overseeing field-based mobile crisis teams and Outreach & Engagement (O&E) programs for high-risk and underserved populations. Demonstrated success in supervising multidisciplinary teams, redesigning post-crisis services, and aligning programming with Medi-Cal, and countywide quality standards. Proven ability to lead system-level initiatives that expand access, improve care coordination, and support trauma-informed, culturally responsive service delivery across Alameda County’s behavioral health continuum.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Behavioral Health Crisis Intervention Specialist Supervisor
ACBHD-Crisis Services System of Care
11.2020 - Current
- Lead Supervisor for Outreach and Engagement Teams (O&E), overseeing clinical operations, program planning, staffing, and compliance for field-based mental health outreach and linkage services.
- Supervise 10 ACBH staff including licensed, unlicensed, and peer team members; manage hiring, onboarding, coaching, evaluations, and staff development.
- Direct MSW internship program for O&E, supervising 4–6 interns and facilitating training, supervision, and field consultation.
- Design and refine clinical workflows, QA tools, protocols, and manuals to align services with county expectations and Cal-AIM standards.
- Co-facilitate monthly multidisciplinary Forensic Team meetings involving law enforcement, hospitals, courts, and county services.
- Lead the programmatic rollout of the Crisis Connect/Post Crisis Follow-Up Team under the Care Connect grant, contributing to infrastructure, staffing, and outcome tracking.
- Support Alameda County’s implementation of the Medi-Cal Mobile Crisis Training and Technical Assistance Center (M-TAC), a statewide initiative designed to improve care coordination, ensure timely discharge planning, and align with California’s mobile crisis system standards. aimed at improving cross-agency communication and continuity of care for high-risk individuals transitioning from emergency or institutional settings.
- Participated in reviewing the Disability Rights California (DRC) settlement with Alameda County and redesigned and refined elements of the Crisis Connect/Post Crisis Follow-Up Team programming to expand community-based behavioral health services for individuals with disabilities, in alignment with the settlement's objectives.
- Serve as key liaison to contracted CBOs, EMS, hospitals, shelters, and county partners; coordinate complex cases, referrals, and service linkages across Alameda County’s behavioral health system.
- Support fiscal planning, staffing models, and grant documentation for CCMU expansion; ensure ongoing service alignment with funding requirements.
- Contribute to triennial audits and ongoing QA reviews including CQRT; ensure documentation meets Medi-Cal and regulatory standards.
Psychiatric Social Worker II
AHS-John George Psychiatric Hospital
06.2019 - Current
- Provide advanced clinical services within Psychiatric Emergency Services (PES) and inpatient psychiatric units, supporting individuals experiencing acute psychiatric crises and complex behavioral health challenges.
- Collaborate with the Social Work Director on strategic department planning, including staff coverage models, overtime budgeting, protocol development, and operational efficiency.
- Lead psychosocial assessments, discharge planning, and care coordination for high-risk patients, including those experiencing homelessness, to ensure continuity of care and community reintegration.
- Ensure compliance with SB 1152 requirements by developing and implementing safe discharge protocols for unhoused individuals.
- Mentor, train, and support onboarding of new social workers, promoting high clinical standards and adherence to regulatory and documentation requirements.
- Participate in interdepartmental quality improvement initiatives and contribute to broader AHS and Alameda County Behavioral Health goals for system wide service integration. Mentor new hires and ensure compliance with hospital standards for care coordination and documentation.
Clinician
Family Spring
06.2022 - 02.2024
- Delivered trauma-informed, evidence-based psychotherapy to children, adolescents, and adults using CBT, EMDR, narrative therapy, and other appropriate modalities.
- Conducted comprehensive intake assessments, safety planning, and treatment planning focused on recovery-oriented and culturally responsive care.
- Collaborated with families, primary care providers, schools, and external partners to ensure continuity of care and system-wide coordination.
- Maintained clinical documentation and outcome tracking in alignment with insurance billing requirements and agency standards.
- Participated in team consultations, trainings, and clinical case reviews to support quality care and professional development.
Clinical Supervisor
Lincoln Families
08.2020 - 12.2020
- Oversaw clinical care delivery for school- and community-based mental health programs, providing direct supervision to both licensed and unlicensed clinicians.
- Led staff development through structured individual and group supervision, clinical case consultation, and targeted training aligned with regulatory standards and evidence-based practices.
- Designed onboarding processes and training curricula to support staff readiness, compliance, and clinical growth.
- Contributed to quality assurance through chart reviews, performance feedback, and coordination with leadership on program improvement strategies.
Behavioral Health Clinician II
ACBHD-Guidance Clinic
09.2014 - 11.2020
- Delivered comprehensive behavioral health services to justice-involved youth at Juvenile Hall and Camp Wilmont Sweeney, including individual, group, and family therapy.
- Conducted psychiatric risk assessments and facilitated 5150/5585 applications in coordination with probation, medical staff, and guardians.
- Supervised and mentored 4 graduate-level clinical interns; designed and implemented a trauma-informed internship program supporting workforce development.
- Partnered with the Juvenile Probation team to reform institutional practices and develop trauma-informed, culturally responsive interventions.
- Coordinated with legal, educational, and health care partners to ensure treatment continuity and service integration.
- Monitored documentation quality, treatment outcomes, and Medi-Cal compliance as part of ongoing quality assurance activities.
Medical Social Worker
Meridian Home Health
04.2015 - 06.2020
- Delivered in-home psychosocial assessments, clinical counseling, and care coordination for medically fragile and aging adults.
- Provided crisis intervention, family support, and short-term counseling focused on adjustment to illness, end-of-life planning, and caregiver stress.
- Connected patients with vital community-based resources including Medi-Cal, IHSS, subsidized housing, transportation programs, and hospice or long-term care services.
- Served as lead social worker; developed onboarding tools, supervised new hires, and ensured service alignment with agency protocols and documentation standards.
Mental Health Specialist III
ACBD-Guidance Clinic
12.2013 - 08.2014
- Delivered individual therapy, crisis intervention, and behavioral health support to detained youth within juvenile hall settings.
- Conducted psychosocial assessments and developed treatment plans in collaboration with probation officers, teachers, and clinical team members.
- Facilitated structured psychoeducational and therapeutic groups on topics including trauma recovery, emotion regulation, art therapy, and anger management.
- Coordinated with educational and probation staff to support classroom behavior management and continuity of care.
Clinical Case Manager
Anka Behavioral Health Inc.
08.2012 - 08.2013
- Provided trauma-informed case management, behavioral health support, and crisis intervention to families residing in transitional housing.
- Conducted comprehensive assessments and developed individualized service plans addressing mental health, housing stability, and basic needs.
- Facilitated linkages to medical, psychiatric, and substance use services; supported benefits enrollment and coordinated community referrals.
- Delivered strength-based financial and employment planning through structured one-on-one sessions and weekly follow-ups.
- Collaborated with housing staff, social services, and external providers to ensure continuity of care and successful transitions to permanent housing.
Children’s Services Manager
Anka Behavioral Health Inc.
07.2011 - 08.2012
- Directed mental health services for children and families in transitional housing; managed staff, program planning, and client services.
- Oversaw fiscal operations including budgeting for staffing, supplies, and therapeutic programming.
- Secured and managed grant funding; tracked outcomes, prepared reports, and ensured contract compliance.
- Partnered with USF Children’s Hospital and City of Oakland to coordinate medical and behavioral services.
Mental Health Clinician
Anka Behavioral Health Inc.
07.2010 - 06.2011
- Conducted comprehensive psychosocial evaluations for CalWORKs recipients to assess behavioral health barriers to employment and inform individualized service plans.
- Provided short-term, solution-focused counseling and intensive case management to support mental health stabilization and workforce readiness.
- Linked clients to community-based services including behavioral health, substance use, housing, and employment support programs.
Psychiatric Social Work Trainee
ACBHD-Guidance Clinic
09.2009 - 05.2010
- Conducted psychosocial assessments, treatment planning, and discharge coordination for youth involved in the juvenile justice system.
- Delivered individual and group counseling using trauma-informed, culturally responsive interventions under clinical supervision.
- Supported day treatment programming and provided structured supervision for youth during behavioral health activities.
- Collaborated with a multidisciplinary team including clinicians, probation staff, and educators to align care plans with client goals and system mandates
Education
Master of Social Work -
California State University, East Bay
Hayward, CA 05.2001 -
Master of Arts - Sociology
California State University, East Bay
Hayward, CA 05.2001 -
Skills
- Licensed Clinical Social Worker (LCSW), CA #64458
- Bilingual: English & Vietnamese
- Clinical Supervision & Staff Development
- Crisis Intervention & Forensic Systems
- Program Planning & Implementation
- Medi-Cal & Regulatory Compliance
- Cross-System Collaboration (EMS, CBOs, Hospitals)
- Culturally Responsive, Trauma-Informed Care
Licensure And Core Competencies
- Licensed Clinical Social Worker (CA #64458)
- Clinical Supervision
- Forensic & Crisis Systems
- Multidisciplinary Coordination & Clinical Team Leadership
- Strategic Program Development
- Budgeting & Fiscal Oversight
- Grant Administration
- QA Compliance
- Medi-Cal & CalAIM Documentation
- Field-Based Interventions
- Cross-System Collaboration
- Equity-Based Practice
Timeline
Clinician
Family Spring
06.2022 - 02.2024
Behavioral Health Crisis Intervention Specialist Supervisor
ACBHD-Crisis Services System of Care
11.2020 - Current
Clinical Supervisor
Lincoln Families
08.2020 - 12.2020
Psychiatric Social Worker II
AHS-John George Psychiatric Hospital
06.2019 - Current
Medical Social Worker
Meridian Home Health
04.2015 - 06.2020
Behavioral Health Clinician II
ACBHD-Guidance Clinic
09.2014 - 11.2020
Mental Health Specialist III
ACBD-Guidance Clinic
12.2013 - 08.2014
Clinical Case Manager
Anka Behavioral Health Inc.
08.2012 - 08.2013
Children’s Services Manager
Anka Behavioral Health Inc.
07.2011 - 08.2012
Mental Health Clinician
Anka Behavioral Health Inc.
07.2010 - 06.2011
Psychiatric Social Work Trainee
ACBHD-Guidance Clinic
09.2009 - 05.2010
Master of Social Work -
California State University, East Bay
05.2001 -
Master of Arts - Sociology
California State University, East Bay
05.2001 -
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