Trinitee Hughes
Summary
Recent graduate from the University of Miami with Bachelor of Arts in Political Science and English Literature, and minors in psychology and public health. My academic path is inspired by my interests in policy, development, and law. I have developed many skills throughout my studies such as political analysis, literary analysis, and writing. My studies have also enhanced my understanding of governmental structures and human behavior, thus preparing me to navigate complex real-world issues.
Overview
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
05.2021 - 08.2021
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Bachelor of Arts - Political Science and English Literature
University of Miami
Coral Gables, FL05.2025
Skills
- Political Analysis: examine how political structures and theories impact ideas, behaviors, and institutions
- Literary Analysis: determine the purpose of select literature by identifying literary elements and themes
- Qualitative Research: examine and interpret qualitative data to develop an in-depth understanding of events
Certification
CITI Program
- Human Subjects Research, ID: 71314764 Exp. Aug 2027
- Human Subjects Research, ID: 52567049 Exp. Nov 2025
Languages
English, Native or Fluent Proficiency
Spanish, Limited Working Proficiency
French, Novice
Relevant Coursework
- POL 201, Introduction to American Government
- POL 202, Introduction to Comparative Politics
- POL 203, Introduction to International Relations
- POL 318, Economics for Policy and Public Administration
- PSY 210, Social Psychology
- PSY 230, Child and Adolescent Development
- PSY 240, Psychopathology
- PSY 291, Introduction to Behavioral Statistics
- PSY 355, Thinking and Learning in Children
- BPH 208, Epidemiology
- BPH 317, Theories in Growth and Development
- SPA 201, Intermediate Spanish I
Timeline
Customer Service Representative
Teleperformance USA
05.2021 - 08.2021
Bachelor of Arts - Political Science and English Literature
University of Miami