Trini Sanchez Jr.

Experienced and detail-oriented IT professional with over 10 years of expertise as a software support specialist, systems-network technician, and manager. Adept at operating and supporting diverse platforms with a strong focus on efficiency and reliability. Possesses exceptional written and verbal communication skills, with the ability to simplify complex technical concepts for diverse audiences.

• Resolved the use of paper processes with the creation of electronic forms for client records allowing users to save into the cloud and allowed users to work on other department projects.
• Implemented processes and applications to maximize our donation revenue.
• Conducted monthly cybersecurity trainings to all staff which identified and prevented several instances of phishing scams.
• Achieved streamlined process by introducing Microsoft 365 for document cloud storing tasks.
• Implemented dispatch solution for fleet management and vehicle tracking.
• Achieved efficient daily tasks by introducing AI tools to the staff for document and email creation.
• Implemented specific CRM solutions to streamline volunteer scheduling and meal delivery.
• Configured, deployed and supported 200 senior friendly tablets to combat isolation.
• Integral part in creating a “Start Up” Medical Software company from day one which culminated in the acquisition of that company by a Telecommunication entity.
• Resolved product issue through consumer testing.

• Seasoned leader with expertise in IT management, technical project execution, customer support, and team coordination. Adept at aligning technology solutions with business goals to drive efficiency and growth.
• Provided support to customers, team members, sales staff, and the management team.
• Member of the executive leadership team and implemented technology solutions to eliminate manual processes which allowed users to work on other department projects.
• Technical support lead for the Closing Market application which generated over 5 million dollars annually for RamQuest.
• Knowledge of hardware, software and peripheral equipment maintenance, repair, setup, modification and troubleshooting methods, practices, and procedures.
• Provided staff with upgraded equipment and inventoried all in house equipment.
• Project lead for a $200k grant to provide technology (Samsung tablets and Apple iPads) to the elderly to combat isolation. I configured 200 senior friendly devices, developed training materials and conducted in person training. Provided device support after rollout to the elderly.
• Conducted annual cybersecurity training to all staff and volunteers.
• Experience supporting Records Management software for public safety entities which includes Law Enforcement and Municipalities (CAD, Badge, and Court).
• Experience with Microsoft SQL Server including installation, configuration, tuning, monitoring, replication, backup (MySQL, SQL 2008/2008R2 AND 2012).
• Basic Database Administrator in MS365, Active Directory, networking, and server experience on Windows Server. FTP server and Exchange server maintenance.
• Knowledge in MS Windows OS, MS Office environment, Active Directory, Multi Factor Authentication, Sales Force, MS 365 and Microsoft System Center Configuration Manager/SCCM, Tableau, Okta, Zapier, JIRA and Teramind.
• Basic experience with XML, HL7 and Mirth.
• Provided extensive QA prior to new product releases.
• Managed projects including implementation of software applications meeting milestones and “Go Live” deadlines.
• Worked directly with our customers to resolve hardware and software issues and discuss how the application could be developed to meet customer expectations.
• Managed day-to-day office operations and managing all staff.
• Managed our development teams (local and offshore) to ensure we created products to meet customer needs and expectations.
• Provided onsite and remote training to new and existing customers. My audience ranged from executive personnel to administrative support.
• Conducted onsite presentations to potential customers.
• Exposure and basic experience with several Diagnostic Imaging PACs systems including Nuance Powerscribe, McKesson Horizon, and All Scripts Sunrise (integrated Critical Test Results application called Veriphy).
• Integral part in creating a “Start Up” Medical Software company from day one which culminated in the acquisition of that company by a Telecommunication entity.