Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
EXCEPTIONAL EDUCATION TEACHER
Fulton County Schools
01.2008 - 01.2016
CUSTOMER SERVICE AGENT
Wal-Mart Superstores
06.1994 - 01.2012
EXCEPTIONAL EDUCATION TEACHER
Clayton County Schools
08.1998 - 12.2011
Education
Master of Arts - Cross Categorical Special Education -
Grand Canyon University
Phoenix, Arizona
05.2014
Master of Arts - General Education -
Central Michigan University
Atlanta, GA
06.2010
Bachelor of Science - Organizational Management -
Saint Augustine's College
05.2007
High School Diploma -
George Henry Corliss
Chicago, IL
06.1989
Skills
IEP Implementation & Meeting Coordination
Classroom management
Customer service relations
Team Collaboration
Adaptive strategies
Adaptive Learning Techniques
Parent-teacher collaboration
MSW/Excel
Project Management
Reliability
Leadership Experience
Miss Gateway (2006/2007)
YMCA Team Captain for the We Build People Campaign (2005/Present)
Member of Delta Sigma Theta Inc. (2011-Present)
Timeline
EXCEPTIONAL EDUCATION TEACHER
Fulton County Schools
01.2008 - 01.2016
EXCEPTIONAL EDUCATION TEACHER
Clayton County Schools
08.1998 - 12.2011
CUSTOMER SERVICE AGENT
Wal-Mart Superstores
06.1994 - 01.2012
Master of Arts - Cross Categorical Special Education -