Trinia Quelch
East Calais,VT
Summary
Highly skilled Catering Director with comprehensive experience in food and beverage management. Strengths include staff training, menu development, budget control, and event planning. Demonstrated ability to improve service quality while optimizing costs through strategic vendor negotiations and efficient operations management. Proven track record of executing successful events that exceed client expectations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Catering Director
sodexo @ Norwich University
Northfield, Vermont
09.2021 - 06.2024
- Analyzed customer feedback to identify areas of improvement in catering services.
- Developed and implemented catering policies, procedures, and standards.
- Supervised and trained staff on proper food handling techniques and safety regulations.
- Maintained inventory of food supplies, equipment, and other items needed for catering events.
- Coordinated with vendors to ensure quality products were delivered on time.
- Planned menus according to event themes or customer preferences.
- Monitored budgeting and financial planning for catering operations.
- Ensured compliance with health code regulations while preparing meals for large groups of people.
- Established relationships with clients through excellent customer service practices.
- Organized staffing needs based on estimated attendance at catered events.
- Managed scheduling of employees to meet all deadlines associated with catering orders.
- Provided guidance on menu selections, buffet layout design, table settings, decorations.
- Responded promptly to customer inquiries or complaints regarding catering services.
- Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
- Developed and cultivated lasting relationships within community, promoting business opportunities through effective communication and interpersonal talents.
- Brought in new business opportunities, helping to drive catering revenues and achieving quarterly and yearly goals.
Retail Manager
Sodexo Remote Sites
Northfield, VT
08.2019 - 08.2022
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Implemented new policies and procedures to improve efficiency.
- Analyzed financial data to identify areas of improvement for profitability.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Organized promotional events to increase brand awareness and drive sales growth.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Negotiated contracts with vendors for supplies, products, and services.
- Performed regular price checks on competitor stores in order to remain competitive.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
Residential Dining Manager
Sodexo Remote Sites
Northfield, VT
08.2018 - 08.2019
- Developed and implemented efficient systems for tracking inventory, ordering supplies, and budgeting.
- Supervised staff of 30+ employees; trained new hires on company policies and procedures.
- Maintained compliance with local health codes and sanitation regulations.
- Ensured all safety protocols were followed in the kitchen area.
- Managed daily operations including scheduling shifts, assigning tasks, and resolving disputes between staff members.
- Conducted regular staff meetings to provide updates on goals and objectives and discuss any issues or concerns.
- Evaluated employee performance through observations in the dining room or kitchen area.
- Performed administrative duties such as payroll processing or updating employee records.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
Daycare Owner and Operator
Self Employed Web
Roxbury, Vermont
01.2014 - 08.2018
- Developed and implemented policies and procedures for daycare staff to ensure safety of children in care.
- Organized activities such as games, arts and crafts, music, outdoor playtime, story time, field trips and other educational programs.
- Performed regular inspections of the facility and equipment to ensure safety standards were met.
- Maintained records of attendance, meals served and other important information regarding each child's progress.
- Drafted monthly budget plans for operating expenses including staffing costs, supplies and materials purchases.
- Managed day-to-day operations including scheduling shifts, ordering supplies and managing payroll records.
- Coordinated with parents or guardians regarding their child's development progress.
- Communicated regularly with local school districts about upcoming events or changes in curriculum.
- Prepared weekly reports detailing any incidents that occurred during the week involving children in care.
- Worked closely with families from diverse backgrounds in order to meet individual needs of each child.
- Attended meetings with parents or guardians when needed in order to discuss their child's progress.
Catering
Several Sources
Northfield To Randolph To St Johnsbury, VT
02.1995 - 01.2018
- Coordinated logistics for events, including catering services and venue bookings.
- Developed and maintained positive relationships with clients to promote catering services.
- Assisted in loading and unloading catering trucks for incoming deliveries.
- Coordinated with ground staff regarding catering requirements for each flight.
Bus Driver
First Student Transportation
Berlin, VT
01.2007 - 06.2011
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Greeted customers in a friendly manner when boarding the bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Verified that all passengers were seated before operating the bus.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
Education
Associate of Arts - ChildCare
Community College of Vermont
Montpelier05-1994
Skills
- Catering menu development
- Monthly forecasting
- Client Engagement
- Strategic Direction
- Customized décor
- Catering budget administration
- Written and verbal communication
- Professional relationship building
- Positive communication skills
- Food presentation
- Sales management
- Sanitation Standards
- Event planning proficiency
- Staff Supervision
Certification
- Vermont Train the Trainer for DLC
- DLC Certified in Vermont, Massachusetts, New York and New Hampshire
- Serv Safe Certified
- Serv Safe Trainer
- Vermont Catering License
Affiliations
- Active member of American Legion
- Active member of VFW
- Own my own food truck and travel to all areas
Accomplishments
Received Spirit of Sodexo
References
References available upon request.
Timeline
Catering Director
sodexo @ Norwich University
09.2021 - 06.2024
Retail Manager
Sodexo Remote Sites
08.2019 - 08.2022
Residential Dining Manager
Sodexo Remote Sites
08.2018 - 08.2019
Daycare Owner and Operator
Self Employed Web
01.2014 - 08.2018
Bus Driver
First Student Transportation
01.2007 - 06.2011
Catering
Several Sources
02.1995 - 01.2018
Associate of Arts - ChildCare
Community College of Vermont
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