Summary
Overview
Work History
Education
Skills
Timeline
Generic

Triniann Reyes

Austin,TX

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Overview

20
20
years of professional experience

Work History

Billing Clerk

GT Distributors
Austin, TX
06.2020 - Current
  • Managed invoicing and payment processing operations.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Used data entry skills to accurately document and input statements.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Administrative Assistant

Health and Human Services
Austin, TEXAS
09.2015 - 04.2020
  • Set up and maintained physical and electronic filing systems.
  • Performed complex administrative of sensitive and confidential issues.
  • Supported departmental operations, including filing, monthly report preparations.
  • Assisted with administrative tasks, including filing, answering phones, submitting work orders for building repairs, maintain front end reception area.
  • Managed building access and supplied building keys to employees.
  • Communicated with vendors ,request maintenance services and deliver instruction on behalf of office management.
  • Liaised with board members to provide reports, status updates and presentations.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Assisted with New Employee Orientation.
  • Coordinate and manage agency calendar.
  • Troubleshoot copier issues.
  • Fill supply orders.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Maintained office supplies, distributed mail, and processed invoices for payment.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.

Scanner/Prep

Open Text
Austin, TEXAS
05.2014 - 01.2015
  • Converted documents for specific personnel or project needs.
  • Developed electronic, CD and hardcopy data books.
  • Set up documents for individual projects based on specifications.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Scanned and cleaned up documents using Adobe Acrobat, LAW TSI.
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.

Pre-Sorter

Pitney Bowes
Austin, TX
12.2013 - 04.2014
  • Completed daily inspection rounds covering all facility equipment and machinery.
  • Lifted large bundles of mail, supplies, and shipments of paper up to a maximum of 50 pounds.
  • Ensured that the mail was reviewed for proper date, postage, and good quality bar-codes prior to being placed into production.
  • Prepared outgoing mail and conduct first quality check on completed production run.
  • Troubleshoot and removed mail piece jams from machine by avoiding damage to the mail and to avoid double counts on machine.
  • Completed end of run production tasks (i.e. proper disposition of extra mail, placement of bins, stocking trays and tag holders , stocking all supplies needed to run production, etc.)

Office Administrative Assistant

Copy Sense LLC
Austin, TEXAS
08.2001 - 10.2013
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Set up and maintained physical and electronic filing systems.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Obtained scanned records and uploaded to database.
  • Responded to telephone inquiries from clients about job instructions.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Assisted with payroll preparation and entered data into payroll document.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Education

High School Diploma -

Austin High School
Austin, TX

Skills

  • Coordinating program activities
  • Document retrieval
  • Sensitive material handling
  • Managing office supplies
  • Inventory systems
  • Managing automated systems
  • Back office operations
  • Data entry documentation
  • Transmitting files
  • Employee training and development
  • Routing correspondence
  • Faxing documents
  • Excel spreadsheets
  • Records management systems
  • Routing packages
  • Microsoft
  • Mail management
  • Directing visitors
  • Inventory supplies
  • Database entry
  • Multi-line phone systems
  • Customer service orientation
  • Resolving discrepancies
  • Sorting packages
  • Scheduling and calendar management
  • Phone call answering
  • Flexible
  • Organization and efficiency

Timeline

Billing Clerk

GT Distributors
06.2020 - Current

Administrative Assistant

Health and Human Services
09.2015 - 04.2020

Scanner/Prep

Open Text
05.2014 - 01.2015

Pre-Sorter

Pitney Bowes
12.2013 - 04.2014

Office Administrative Assistant

Copy Sense LLC
08.2001 - 10.2013

High School Diploma -

Austin High School

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