Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista
Trinidad Delgado

Trinidad Delgado

Owner/Director
El Paso,TX

Summary

Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in any type of industry. Highly motivated and experienced, passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated customer professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure full time position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Director of Operations

Westend Freight Inc
07.2015 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Monitored budget and utilized operational resources.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Defined, implemented, and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
  • Monitored and coordinated workflows to optimize resources.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Territory Manager - Sales and Service

Cummins Rocky Mountain Inc.
07.2012 - 07.2015
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Attended trade shows and industry events to promote company products and services.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Spearheaded successful sales strategies for existing and new products across specified territory.
  • Managed over sixty five accounts within my territory.
  • Conducted regular market analysis to identify new opportunities for territory sales growth.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Stayed current on company offerings and industry trends.

Service Manager

Southwest Volvo Mack
01.2008 - 07.2012
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained records of service transactions and customer feedback for future reference.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Developed department processes and procedures to boost customer satisfaction.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.

Education

No Degree - Business And Managerial Economics

University of Phoenix
Tempe, AZ
12.2026

Associate of Arts - Automotive And Diesel Technology

Universal Technical Institute of Arizona Inc
Avondale, AZ
10.1998

High School Diploma -

Tornillo High School
Tornillo, TX
06.1996

Skills

  • Planning and Execution
  • Business Management and Development
  • Budget Management
  • Payroll Administration

Languages

Spanish
Native or Bilingual

Timeline

Director of Operations

Westend Freight Inc
07.2015 - Current

Territory Manager - Sales and Service

Cummins Rocky Mountain Inc.
07.2012 - 07.2015

Service Manager

Southwest Volvo Mack
01.2008 - 07.2012

No Degree - Business And Managerial Economics

University of Phoenix

Associate of Arts - Automotive And Diesel Technology

Universal Technical Institute of Arizona Inc

High School Diploma -

Tornillo High School

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Trinidad DelgadoOwner/Director