Trinidad Mota Jr
Houston,TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at the Department of Homeland Security showcased my ability to streamline processes and foster team collaboration. With a knack for problem-solving and a strong foundation in office administration, I significantly contributed to project success and data integrity, embodying a blend of analytical prowess and interpersonal skills. Diligent Immigration Services Assistant with solid background in providing administrative support and managing office tasks. Proven track record of streamlining operations and improving efficiency in previous roles. Demonstrated strong organizational and communication skills.
Overview
18
18
years of professional experience
Work History
Immigration Services Assistant
Department of Homeland Security
10.2019 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted manager in all aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
FDNS Clerk
PAE Federal
08.2017 - 09.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
File Clerk
FCi Federal
03.2010 - 07.2017
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained physical and computer-based filing systems.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
- Monitored and updated filing systems to meet organization standards.
- Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
- Simplified file tracking with the implementation of a detailed record-keeping system, reducing time spent searching for documents.
- Located and retrieved requested documents in accordance with established policies.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Organized physical storage spaces for optimal use, maximizing available room for new document additions.
- Created, implemented and monitored filing systems for easy retrieval of records.
File Clerk
CMI Management , Inc.
06.2007 - 02.2010
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained physical and computer-based filing systems.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
- Monitored and updated filing systems to meet organization standards.
- Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
- Simplified file tracking with the implementation of a detailed record-keeping system, reducing time spent searching for documents.
- Located and retrieved requested documents in accordance with established policies.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
Education
No Degree - Business Administration And Management
Long Beach City College
Long Beach, CASkills
- Administrative duties
- Spreadsheet software
- Multitasking and organization
- Inventory management
- Clerical task proficiency
- Email correspondence
- Multitasking Abilities
- Records management
- Administrative background
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
Languages
Spanish
Full Professional
Timeline
Immigration Services Assistant
Department of Homeland Security
10.2019 - Current
FDNS Clerk
PAE Federal
08.2017 - 09.2019
File Clerk
FCi Federal
03.2010 - 07.2017
File Clerk
CMI Management , Inc.
06.2007 - 02.2010
No Degree - Business Administration And Management
Long Beach City College
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