Summary
Overview
Work History
Education
Skills
Timeline
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Trinidad Resendez

4120 Wheatland Rd ,MI

Summary

Energetic and reliable. I've been well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship building strengths to increase and retain long-term customers. I go above and beyond to help my customers no matter the situation. I'm a great hands on learner and am always willing to take advice and learn new things. Also a great independent worker who moved ahead in my jobs to higher positions fast. I moved up into a manager position with AT&T with only a couple of months on the job. Was also in training for Service Manager in Albion Motors Ford. I am a well poised individual with well-developed skills resulting from career spanning many years working as a Service Advisor. Worked well with after market warranty manufacturer warranty and insurance claims. I have always been a reliable worker and willing to take on any challenge.

Overview

10
10
years of professional experience

Work History

Service Advisor

Albion Motors Ford
Albion, MI
02.2022 - 08.2024
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Greeted customers and addressed their needs in a professional manner.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Prepared invoices for services rendered and collected payments from customers.
  • Maintained records of customer interactions and transactions.
  • Supported sales team members to drive growth and development.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.

Team Lead

Pacific Architects and Engineers
Albion , MI
04.2021 - 02.2022
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Maintained accurate records of employee attendance and task completion times.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed daily quality assurance duties to provide feedback for improvements.

Delivery Driver

Amazon
South Bend, IN
05.2020 - 04.2021
  • Checked tires for proper inflation before leaving on each route.
  • Assisted warehouse personnel in packing orders when necessary.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.

Pharmacy Technician

CVS Health
Laporte , IN
10.2018 - 02.2020
  • Handled hundreds of daily dispenses of prescriptions.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Filled over hundreds of medication orders daily and entered orders into system.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Ordered medicines on time to meet anticipated demand from patients and reduce backorders.

Assitant Manager

AT&T Inc.
Laporte , IN
07.2017 - 10.2018
  • Built loyal and long-lasting customer relationships from day one by providing quality service at all stages.
  • Educated leads about package prices, benefits and terms of purchases.
  • Responded in friendly and expert fashion to answer questions about each offering, price structures and availability.
  • Handled incoming calls with friendly and cheerful attitude.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.

Retail Sales Associate

Marshalls
Memphis, TN
05.2016 - 01.2017
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked, replenished and organized inventory and completing tasks.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Assistant Retail Sales Manager

Kohls Corp.
Little Rock, AR
04.2014 - 02.2015
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Promoted brand through event marketing, demonstrations and sales.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Managed cash register operations using POS system, including processing sales and returns.

Education

High School Diploma -

Ivy Tech Community College
Valparaiso, iN

Skills

  • Fluent in Spanish
  • Ordering and stocking medications
  • shelves
  • Documentation And Reporting
  • Price Quoting
  • Customer Service
  • Great customer service
  • Team worker
  • Organization
  • Communications
  • Inventory management
  • Accurate money handling
  • Cash register operation
  • Retail merchandising expertise
  • Sales expertise
  • POS system operation
  • Insurance billing
  • Problem resolution
  • Planning and coordination
  • Assessed customer product needs and interests in order to best recommend suitable items
  • Documentation and recordkeeping
  • Complaint resolution
  • Interpersonal and written communication
  • Client rapport
  • Warranty Claims Process Management
  • Customer Relationship Management

Timeline

Service Advisor

Albion Motors Ford
02.2022 - 08.2024

Team Lead

Pacific Architects and Engineers
04.2021 - 02.2022

Delivery Driver

Amazon
05.2020 - 04.2021

Pharmacy Technician

CVS Health
10.2018 - 02.2020

Assitant Manager

AT&T Inc.
07.2017 - 10.2018

Retail Sales Associate

Marshalls
05.2016 - 01.2017

Assistant Retail Sales Manager

Kohls Corp.
04.2014 - 02.2015

High School Diploma -

Ivy Tech Community College

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Trinidad Resendez