Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trinidad Villalovas

Federal Heights ,CO

Summary

Hardworking employee enthusiastic about learning and growing in the auto industry. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in service writing and and providing stellar customer service.

Assertive Service Advisor with demonstrated skills in problem solving and communication. Highly effective at taking on multiple tasks and working in demanding environments.

Confident and highly organized individual with more than 6 years working as Service Advisor. Experienced in CDK, Autolive, Dealer logics,Reynolds and Reynolds, with good multi-tasking abilities. Works well with members of public to deliver high levels of satisfaction.

Enthusiastic Service Advisor willing to drive customer service to positive heights.

Knowledgeable and dedicated customer service professional with extensive experience in Automotive repair industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Motivated Customer Service Representative with over 6 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

  • Enthusiastic Service Advisor willing to drive customer service to positive heights. Responsible professional proudly promoting wide-ranging skill set, including [Skill] and [Skill]. Ready to take on new position in [Type] vertical market.

Overview

6
6
years of professional experience

Work History

Service Advisor

Christian Brother Automotive
Lafayette, CO
01.2021 - 07.2022
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Service Advisor

Larry Miller Nissan
Federal Heights, CO
08.2018 - 11.2021
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Service Advisor

Goodyear Auto Service Center
Lakewood, CO
08.2017 - 08.2018
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.
  • Handled customer issues with confidence, using Skill to provide effective resolution.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Education

Vantage Point Campus
Thornton, CO
03.2001

Skills

  • Performance Goals
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Quality Control

Timeline

Service Advisor

Christian Brother Automotive
01.2021 - 07.2022

Service Advisor

Larry Miller Nissan
08.2018 - 11.2021

Service Advisor

Goodyear Auto Service Center
08.2017 - 08.2018

Vantage Point Campus
Trinidad Villalovas