Summary
Overview
Work History
Education
Skills
Timeline
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Trinie Hernandez

San Antonio,TX

Summary

Ambitious Collector with more than 15 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.

Overview

12
12
years of professional experience

Work History

Senior Collector

Law Office Of Linebarger Goggan Blair & Sampson+
01.2019 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Collected on delinquent accounts to reduce overdue balances.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Documented customer payment interactions and account statuses for future reference.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Medical Collector

Business And Professional Service
03.2012 - 01.2019
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Processed online and paper appeal submissions and refund requests.
  • Corrected, completed and processed claims for multiple payer codes.
  • Assisted in reconciling deposit and patient collections.
  • Logged charges and payments within [Software].
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Generated and distributed monthly customer statements.

Education

GED -

St.Phillips College
San Antonio, TX

Skills

  • Collections Processing
  • Repayment Plan Structuring
  • Skip Tracing
  • Account Reviews
  • Legal Compliance
  • Call Center Experience
  • Proficiency in [Software]
  • Customer Research
  • Payment Schedules
  • Fluent in Spanish

Timeline

Senior Collector

Law Office Of Linebarger Goggan Blair & Sampson+
01.2019 - Current

Medical Collector

Business And Professional Service
03.2012 - 01.2019

GED -

St.Phillips College

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Trinie Hernandez