Triniece Johnson
Brandon,MS
Summary
Reliable employee seeking Trust & Safety Specialist position. Experienced professional and productive remote worker. Offering excellent communication and good judgment.
Overview
11
11
years of professional experience
Work History
TPL Team Lead
ElevatePFS
Jackson, MS
07.2012 - Current
- Supervise and coach employees, provide detailed feedback, and assist employees in reaching performance objects
- Keep team goals visible and motivating team to meet goals; this position is held accountable for goals being met/not met.
- Check documentation and accounts for accuracy and validity on updated systems.
- Generate, post, and attach information to claim files.
- Maintain confidentiality of patient finances, records and health statuses.
- Review patient accounts weekly and verified accuracy.
- Trained new team members by relaying information on company procedures and safety requirements.
Instacart Shopper
Instacart
Brandon, MS
08.2017 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Loaded and unloaded orders at customer's homes or locations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Bachelor of Arts - Social Work
Jackson State University
Jackson, MS05.2012
Associate of Arts - Business Administration And Management
Hinds Community College
Raymond, MS05.2003
Skills
- Feedback Acceptance
- Quality Assessments
- Time Management
- Critical Thinking
- Management Team Support
- Attention to Detail
- Analytical Thinking
- Team Building
- Detail-Oriented
- Fraud Patterns
- Positive Attitude
- Time Management And Prioritization
- Process Improvements
- Excel
- Data Processing
- Google Sheets
Timeline
Instacart Shopper
Instacart
08.2017 - Current
TPL Team Lead
ElevatePFS
07.2012 - Current
Bachelor of Arts - Social Work
Jackson State University
Associate of Arts - Business Administration And Management
Hinds Community College
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