Trinika Tolbert

Maintained strict confidentiality when dealing with sensitive personal information pertaining to employee health conditions or family circumstances.

Improved data accuracy by meticulously verifying and correcting information during entry.

Expedited invoice processing times by accurately entering financial data into accounting systems.

Trained new employees on proper methods for entering, organizing, and maintaining company database records.

Enhanced team productivity with efficient communication and collaboration on various data entry tasks.

Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.

Communicate effectively via email and phone with internal and external stakeholders.

Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Responded to customer calls and emails to answer questions about products and services.

Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.

Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Handled customer inquiries and suggestions courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.