Trinissa Montgomery
Lafayette,LA
Summary
Seasoned Human Resources Manager and Customer Service Representative with a proven track record at Equity Hub LLC. Excelled in performance management and customer service, enhancing satisfaction by 25%. Skilled in leadership and policy making, adept at fostering professional relationships and managing confidential information. Demonstrates a strong ability to mentor and improve team efficiency.
Overview
18
18
years of professional experience
Work History
Human Resources Manager
Equity Hub LLC
Lafayette, USA
12.2020 - Current
- Managed full-cycle human resource operational activities to maximize HR employee performance
- Provided HR consultation services to leadership and department heads
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals
- Handled sensitive employee and company information with highest level of confidentiality and discretion
- Processed and sent invoices, adjustments and credit memos to customers
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting
- Established new accounts and serviced existing accounts maintaining professional relationships
Customer Service Representative
Lockbuster
Lafayette, USA
03.2012 - 12.2020
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Handled customer inquiries, payments and service requests
- Enhanced customer satisfaction with fast, knowledgeable service
- Managed customer calls efficiently in fast-paced call center environment
- Managed to solve customer concerns by responding to messages within 60 seconds, thereby improving customer service rating by 25%
Customer Service Representative
AT&T
Lafayette, USA
04.2007 - 03.2012
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Documented, researched and resolved customer service issues
- Analyzed customer feedback to identify trends and suggested improvements for business
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
Education
Physical Therapy -
University of Southwestern Louisiana
Lafayette, LA05.1995
Skills
- Leadership
- Performance Management Systems
- Human Resources Allocation
- Customer Service
- Orientation preparation
- Policy making and enforcement
- Training and mentoring
License
Property and Casualty License
Timeline
Human Resources Manager
Equity Hub LLC
12.2020 - Current
Customer Service Representative
Lockbuster
03.2012 - 12.2020
Customer Service Representative
AT&T
04.2007 - 03.2012
Physical Therapy -
University of Southwestern Louisiana
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