Trinita Johnson

• Talked to taxpayers about their returns & adjustments on accounts
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Investigated and resolved accounting, service and delivery concerns.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
• Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.

• Flies department, did refiles/sorting documents in alphabetical/ numerical order , re shelving documents , verifying documents, processing of data & documents.
• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Entered data into various computer systems accurately using Microsoft Office Suite.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Performed inventory control, such as counting, and stocking merchandise.
• Consistently lifted materials weighing as much as 30 pounds.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
• Assisted in training new hires, sharing best practices and providing support for their integration into the team.

• Trained new employees on front desk operations, ensuring

were well-prepared for their roles and responsibilities.

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for hotel brand.
• Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
• Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Kept accounts in balance and ran daily reports to verify totals.

• Selected and filled orders from stock to fulfill customer requirements.
• Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
• Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
• Followed procedures at all times for personal and team safety.
• Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
• Assisted manager in training new employees to apply strategies and best practices in fulfillment process.

• Checking Guest in and out
• Answering phone calls, making reservation and data entry and a lot of multitasking
• Also closing the system for the next day.

Checking Guest in and out

• Answering phone calls, making reservation and data entry and a lot of multitasking
• Also closing system for the next day.

• Checking Guest in and out
• Answering phone calls, making reservation and data entry and a lot of multitasking.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.

• Streamlined checkout process for increased efficiency and reduced waiting times.
• Assisted customers with returns, refunds and resolving transaction issues.
• Used POS system to enter orders, process payments and issue receipts.
• Processed refunds and exchanges in accordance with company policy.
• Monitored self-checkout systems and provided help in resolving complex problems.